[Resolved]  One Assist — Mobile Insurance- Fraud

Address:	New Delhi, Delhi, 110042
Website:	oneassist.in

I would like to register compliant against my claim no SR#1480522.
I have submitted my handset on 28- Jul-16 till 13-Aug-16 there is no revert from One Assist, Have called many times to get an update but always they ask me to wait for 2 days more to get an update.
Initially, they have explained the process for the claim.
1. Phone will be picked up and it goes to the service Center for the estimation which takes 4- 5 working days.
2. Once estimation is received, phone will be sent to the insurance company for the estimation approval.
3. Once approval is received from insurance company it will take 4-5 working days to get the phone received.

If we see their timeline follow procedure it takes ample time to sort it out.

I have asked One assist senior executive for the escalations seen on this website where claims are pending since 4 months, so executive replied those Xiaomi mobiles as the company does not have spare parts.

Whenever i asked to speak with senior executive they says supervisor will call back within 48 hours but NO ONE CALL BACK.

WOULD REQUEST YOU PEOPLE NOT TO BUY INSURANCE FROM ONE ASSIST AS THEY HAVE VERY VERY POOR SERVICE.

WOULD REQUEST SOMEONE FROM ONEASSIST WOULD HELP TO RESOLVE MY CLAIM.