[Resolved]  One Assist — Mobile insurance - no solution and answer till 2 months

Address:Mumbai City, Maharashtra

I have bought Xiaomi mi5 through MI app on[protected] along with insurance, after 3 months my phone got damage accidentally.

I raised a compliant for accidental damage of my phone on 01st Aug 2016 to One Assist(the company providing insurance), I uploaded all the documents.
I got mail from One Assist team On 3rd aug 2016 that documents verified and within a week their executive picked up my phone.
On 16th aug 2016 they have received repair estimate which is of 18003/- rs, they dont even tell me what is the fault. On 24th aug 2016 claim was approved and i need to pay 647/- rs as Excess amount, i made payment on 25th aug 2016 in the account given by them.

After payment, when i called them, they gave me due date of 22nd sept 2016.
After 10 days, i got a call from them that the due date has changed to 26th sept 2016.
When i called on 26th sept 2016, they have no details whether the phone is repaired or not.
One of their telecaller said that phone was picked up by their executive and another one said they don’t have current status, and when i requested to talk with responsible person or manager.
First when I try to call with senior person the end telecaller Hold always phone since minimum 20 to 25 minutes for check senior is available or not? After waiting of about 25 to 30 minutes they hang up the call.
Again i tried the same and they said we will arrange call back from them, but I never get a call from any responsible senior person.
On 27th sept 2016, again i tried the same multiple time, and they have no answer regarding my phone.

On the same day, one of their escalation manager told me that my phone is still not repaired and it's going to take 15 days more. When i told them to return my unrepaired/damaged phone, that manager said it’s also going to take 8-10 days.

Seriously, i don’t know what kind of company is this. They keep on changing due date.
They have no answer, all they have is process... which never ends, they just making false promises nothing else. Such a fraud company.

There is no team who work for you, who can provide you service. After 2 month there is no person who know at least the status of my phone.

Service request number: 1488092
Registered Mobile Number: [protected]
Alternate number: [protected]
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Nov 10, 2016
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Oct 10, 2016
OneAssist Consumer Solutions Customer Care's response
Dear Mr. Mandeep,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are working on your case and we will keep you posted on any development in your. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]



Regards,
Team OneAssist
Complaint comments 

Comments

They are doing the exact thing to me!
their basic reason being ... parts are not available..

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