One97 Communications — Amount has not transferred to vendor

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	paytm

I made three payments to delhi jal board on 14 march 2016 through paytm consisting of rs.6193.43, rs.334.57, & rs.858.18 and did not note transaction id trusting paytm and now after receiving new bills from the same vendor what i can see is the amount is still in arrears i. E. Amount has not been paid to delhi jal board which makes me liable for late fee charges and amount is not even reflecting in my paytm account.

Moreover i am trying to coordinate on the same thing from 25th may 2016. Customer care on call said that they have not have access to such information and asked to write mail which i did on the same day and ensured me that i will be getting reply maximum by 24 hrs but here its more than 5 days and even after that i am not getting any reply from paytm. My communication ref:_00d28dppr._50028jqlxi:ref. I even attached my bank statement for their reference but still i am not getting any reply. Neither the money has been transferred to delhi jal board nor it has been refunded to my bank account