[Resolved] OneAssist Consumer Solutions — After waiting for around 4 months they send me wrong model: never buy any policy from one assist | |||||
I purchased insurance policy from one assist for my mobile YU YURAKA PLUS and after 4 months they completed their process and they said that your mobile yu yureka plus replaced by company they dispatch the mobile but when I checked the phone they send me wrong model. Sends me YU YUREKA in place of YU YUREKA PLUS and when I placed call then that person tell me company tells that it is YU YUREKA PLUS. I confirmed the same with micromax service center as well they telling that the mobile which you got is YU YUREKA also that service center person tell the same thing to OnAssist escalation department person on phone call but they are still creating issue and not accept my request to send me the correct model. Really worst company. Please find the phone details and claim details below. IMEI number of my old phone IMEI - [protected] model name is YU5510 new phone they dispatched IMEI number is IMEI - [protected] model name AO5510 Mobile Claim Request - 522625 Thanks Rishi Barole Was this information helpful? | |||||
Oct 24, 2016 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Sep 15, 2016 OneAssist Consumer Solutions Customer Care's response Dear Rishi, Greetings from OneAssist...! We deeply regret for the inconvenience caused to you & appreciate your patience. We are working on your case and we will keep you posted on any development in your. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected] Regards, Team OneAssist Verified Support Sep 23, 2016 OneAssist Consumer Solutions Customer Care's response Dear AVINASH, Greeting from OneAssist….! Your case has been resolved and communicated to you separately. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected] Regards OneAssist | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
A New Policy CPP is assigned to me through Serial Number- SR[protected].
I am not interested to take this policy.
Kindly Cancel the Policy & Register my Request.
Process the Refund Also.
Mobile Number- [protected]
Email- Gupta.[protected]@gmail.com
Name- Avinash Kumar Gupta