[Resolved] OneAssist Consumer Solutions — Courtesy handset was not delivered even after 12 days of request | |||||
Hi, I have raised a complaint for my personal handset (MI3) service on 29th Sep'2016. Service request is SR#1576704. Their executive has collected handset on 3rd Oct'2016. On the same day, I have raised a request for courtesy handset, And I was assured as per policy will be delivered in next 5 days. But till now, Courtesy handset was not delivered even after many call backs and escalations. Apart from that, there is no progressive update on my Personal handset which was given for service. Courtesy handset is a temporary handset which will be given by Oneassist company until original handset is with them for service.Please consider this request as an Complaint and would like to have solution for this concern. Was this information helpful? | |||||
Nov 28, 2016 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Oct 20, 2016 OneAssist Consumer Solutions Customer Care's response Dear Mr. Poorna, Greetings from OneAssist...! As per the records the courtesy handset has been delivered to you on 19th October '2016. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected] Regards, Team OneAssist | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
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