[Resolved] OneAssist Consumer Solutions — Courtesy handset was not delivered even after 12 days of request

obineni

from Bengaluru, Karnataka

Address:	Mumbai City, Maharashtra, 400 059
Website:	www.oneassist.in

Hi,

I have raised a complaint for my personal handset (MI3) service on 29th Sep'2016. Service request is SR#1576704. Their executive has collected handset on 3rd Oct'2016. On the same day, I have raised a request for courtesy handset, And I was assured as per policy will be delivered in next 5 days. But till now, Courtesy handset was not delivered even after many call backs and escalations. Apart from that, there is no progressive update on my Personal handset which was given for service. Courtesy handset is a temporary handset which will be given by Oneassist company until original handset is with them for service.Please consider this request as an Complaint and would like to have solution for this concern.

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Nov 28, 2016

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2016

OneAssist Consumer Solutions Customer Care's response Dear Mr. Poorna,
Greetings from OneAssist...!

As per the records the courtesy handset has been delivered to you on 19th October '2016. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]

Regards,
Team OneAssist

Nov 28, 2016

Updated by obineni Hi,

I was noticed that my Handset has been delivered to me on 19th October'2016. But I have not collected the handset as my handset given to me was broken on backside of the panel (Back panel was not my own handset panel, it was changed). I contacted One assist and updated the same to them, One assist has taken the handset back and was assured to deliver the handset in a couple of days changing the back panel of handset. I have been contacting the OneAssist customer care frequently to get my handset delivery but they use to say in next 2 working days will deliver my handset. It has been more than a month (34 days)delayed in delivery of handset (19th Oct'16 to till date ). And it was just to change the backpanel of the handset, Oneassist has taken this much time. What kind of service and assurance you are giving to the Customer ? To repair the handset Oneassist has already taken around One month and now it is more than a month.

Please provide a solution to this, As this OneAssist is taking such a negligence and no proper response to the Customer and giving fake assurance.

Thanks,
Poorna

[Resolved] OneAssist Consumer Solutions — Courtesy handset was not delivered even after 12 days of request

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