[Resolved] OneAssist Consumer Solutions — Delay in handset delivery for more than a month

obineni

from Bengaluru, Karnataka

Address:	Mumbai City, Maharashtra, 400 059
Website:	www.oneassist.in/contactus

Hi,

I was noticed that my handset has been delivered to me on 19th october'2016. But i have not collected the handset as my handset given to me was broken on backside of the panel (Back panel was not my own handset panel, it was changed). I contacted one assist and updated the same to them, one assist has taken the handset back and was assured to deliver the handset in a couple of days changing the back panel of handset. I have been contacting the oneassist customer care frequently to get my handset delivery but they use to say in next 2 working days will deliver my handset. It has been more than a month (34 days) delayed in delivery of handset (19th oct'16 to till date). And it was just to change the backpanel of the handset, oneassist has taken this much time. What kind of service and assurance you are giving to the customer? To repair the handset oneassist has already taken around one month and now it is more than a month.

Please provide a solution to this, as this oneassist is taking such a negligence and no proper response to the customer and giving fake assurance.

Thanks,
Poorna

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May 19, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2016

OneAssist Consumer Solutions Customer Care's response Dear Ms. Poorna,
Greeting from OneAssist...!

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,
Team OneAssist

Dec 01, 2016

Updated by obineni Hello One Assist,

Please find the SR ID. SR#1576704 . you should feel ASHAME of the service that you are providing to the customer. And even myself feeling same of taking Insurance with OneAssist. It was more than 2 months you are holding my Handset .
Thanks,
Poorna

Verified Support

Dec 05, 2016

OneAssist Consumer Solutions Customer Care's response Dear Ms. Poorna,
Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience. We are working on your case. As per the confirmation from the service center, the handset was ready but before delivering the handset we do the quality check and during the quality check, it got rejected. Hence, we have send the handset back to the service center for the repair. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,
Team OneAssist

Dec 06, 2016

Updated by obineni Hello OneAssist,

OneAssist delivery person has come today (6th Dec'2016) around 3.30PM to deliver my personal handset. But handset was not in proper condition with rear camera. Glass on Camera was not available. This is 2nd time you people tried to deliver the handset in broken condition. And you people have taken more than 2months for this.

I have some questions for you. If sim card slot was not working properly, what happened to backside panel of Handset and Rear camera glass. Are you people changing/encouraging to change the parts of the personal Handset? why you people are not cross checking the handset before delivery?

I have requested you people to check the handset clearly before sending for delivery but you people said Yes, but you have repeated the same as before giving broken handset. You have claimed an insurance amount of aroun Rs. 10, 500 /- for changing some inside parts. But what happened to you people allowing to change external parts also.

I feel disgusting to have tied up with your insurance.

Thanks,
Poorna

Dec 06, 2016

Updated by obineni Dear OneAssist,

As you said, if you have done really the Quality check before delivery, then why and how come you have sent the damaged Handset again for delivery. I have not collected the Handset, please recheck and and send the handset.

Thanks,
Poorna

[Resolved] OneAssist Consumer Solutions — Delay in handset delivery for more than a month

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