[Resolved] OneAssist Consumer Solutions — Issue related to insurance claim

Jai_shankar_1508

from Mumbai, Maharashtra

Address:

380058

Hi Team,

I have logged an inusrance claim for my MI handset since I have purchased a extended insurance from One Assist. I have completed all the necessary paper works formality by[protected] itself. But still I havent got the handset picked up for repair. Everytime when I call the customer service no they says we are looking into your case someone will get back to me within 48hrs. I also spoke to Roshini from there backend team and she was suppose to arrange a pick up for my handset repair but still no sign of progress. I feel extremely depressed as I felt i am cheated. My claim no: 1075934.

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Nov 14, 2016

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2016

OneAssist Consumer Solutions Customer Care's response Dear Mr. Jaishankar,
Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience. We are working on your case and we will keep you posted on any development in your case. We have arranged for the pick up within next 48 business hours. Request you to please take the full back up of the handset as the service center will be formatting the handset once received at their end. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,
Team OneAssist