[Resolved] OneAssist Consumer Solutions — No update since last 1 month

anand.singh305

from Bengaluru, Karnataka

Address:	Mumbai City, Maharashtra, 56004
Website:	ww.oneassist.in

This is in regard to the follow up of my mobile for service request number 1594069. Its been 30 days i have not received any mail or update regarding the pending approval. This is very unprofessional from you guys. I have followed up with ajay gaekwaad, huzefa, and one more lady (Very rude, she was laughing and giggling when i was escalating the issue, i don's remember her name but should be there in your call logs). Everyone said that the issue will be rectified in 3-4 working, and so on it has become 30 days.

Is this the service you guys are giving? I want an update on this at the earliest.

Was this information helpful?

No (0)

Yes (0)

Dec 19, 2016

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Nov 16, 2016

Updated by anand.singh305 Anand
[protected]

Verified Support

Nov 18, 2016

OneAssist Consumer Solutions Customer Care's response Dear Mr. Anand,
Greeting from OneAssist….!

We have received the approval from the insurance company for your claim, we have informed the authorized service to repair your handset which will be delivering to you post 48 working hours after receiving the handset from the service center. Should you require any further assistance, please write to us at [protected]@oneassist.in or call[protected] /[protected].

Regards,
Team OneAssist