OnePlus India — Service - Repair Issue

Address:

New Delhi, Delhi, 110065

Dear Officer,

I bought one plus two mobile instrument on 24 November 2015, with extended warranty. (XOOOEPWDFT - IEMI: [protected]).
Recently while I was talking on phone the power went off i.e. the phone switched off automatically. We contacted the service center located in Nehru Place, New Delhi. According to them there is a mother board problem which needs to be changed and they said it is not covered under warranty as the damage is caused due to some liquid inside the phone.

To my great surprise, the power of the phone went off while I was talking and there cannot be any chance of liquid getting inside it, however they have refused to address our problem and demanding a repair charge of over Rs. 17, 000/- to change the mother board. This seems to be cheating on me without taking ownership of fault in the mobile instrument.

Request your intervention to resolve the problem.

CA Jaikumar Tejwani
[protected]