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Onida Customer Care

MIRC Electronics Ltd.

Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E)
Mumbai City District
India - 400 093

Customer Care Phone Numbers and Contacts

Phone:+91 22 2820 0435
 +91 22 6697 5777
For Institutional Sales: corporate.sales@onida.com
For Service: service@onida.com
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Onida Complaints & Reviews

Onida - poor customer service

 SJ26 on Jan 28, 2015
First complaint done on 22nd Dec for Onida semi automatic washing machine for dryer not working. That has been attended and on 31st Dec the motor been replaced. Next day it didnt work, the same issue with motor, again did complaint. Another visit of the engineer again motor got replaced but didn't work. Now third time on 19th Jan I made complaint for the same but till now some or the excuse i get to know like parts not in stock or audit going on. The no. of the East delhi Zonal Manager been given to contact but MR. Manoj Rawat either doesnt pick up the phone or same excuse(few lot of motor parts...
Complaint comments Read comments Complaint category Washing Machines

Onida - Absolutely useless after sales service do not buy even with AMC

 mac_amitg111 on Jan 23, 2015
Lodged complained on 7th Jan 2015 for TV not working. Following since then with various people in Onida. Evey one is clue less. One gentleman even said that Onida employees have not got their salary so the service centre will not work.Compliant number 15011276380235. Reach me on 9212100220...
Complaint comments Read comments Complaint category TVs

Onida - onida led tv

 cthamba on Jan 21, 2015
i purchase onida 39 inch led last month . but it not working no video . model LEO39FD SERIAL NO 14401002846 PURCHASE DATE 07/12/14 PURCHASE STORE SRI MEENAKSHI FAN HOUSE, PALYAMKOTTAI IN VOICE NO PYM-14/141108373 I CONTACT LOCAL ONIDA SERVICE NAME ADONIS ELECTRONICS PVT LTD CELL NO 9042031831 SERVICE MAN COME TO MY HOME AND TOLD BOARD & PANEL PROBLEM service man cell no 9790875703 SO I TAKE LED TV TO SERVICE CENTRE HANDOVER THE TV {JOB NO 15I0031}21/01/15 SIR TAKE NECEESARY ACTION &;REPLACE THE OLD GIVE NEW PIECE MY EMAIL ID thambaki@gmail.com ph no :7373454777 9894733401 ...
Complaint comments Read comments Complaint category Electronics & Appliances

Onida - LEO40FRZ1000 - Replace the failed board

 vkpb027 on Jan 15, 2015
Job Ref: 15011736380135 The replacement board has not arrived yet and the customer support staff does not have any clue when will I get the replacement. The TV purchased on 5th May 2014 and is in waranty. Please can you speed up the process. Regards Vijay...
Complaint comments Read comments Complaint category TVs

Onida - very bad service

 mukund bansode on Jan 15, 2015
Comp. No.14129946380422 dated 23/12/2014 Service charges Rs 350 + 1200 = 1550 ( STR & Tr) parts changed Comp. No.15019946380179 dated 8/1/2015 again Rs.600 charge for the changing of same part and + EHT pl look in to this matter seriously Mukund Bansode 9764457350...
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Onida - Complaint registered still no response

 hetalammu on Jan 12, 2015
The worst service ever seen, technicians are so rude and call center is a total waste.They do not provide a solution for customers query instead the divert the customers by giving so much of contact numbers.Such a big company but third class service providers.No respect for customers and no turn around time given.Technicians call whenever needed and say 'i am coming within 15mins'.Is this the way they provide service and no one gives a proper contact person to escalate the issue to any senior athourity.I suggest not to take this brand as it has THE WORST service....
Complaint comments Read comments Complaint category TVs

Onida - Onida TV ( Service Man didn't respect the customer he speak like a rogue )

 Vasanthan H on Jan 8, 2015
This is the worst service centre I ever see in my any other product. Even the service person didn't respect the customer, he speaking like a rogue. Actually my onida tv is under AMC he ask me to bring my speaker to there service centre then why should I put for AMC?.. The service centre name is "Adonis Electronic PVt Ltd Nungambakkam" Worst service centre..Please do not buy onida product...They are worst......
Complaint comments Read comments [1] Complaint category TVs

Onida - delaying complain to close

 Arqam School on Jan 8, 2015
Dear Sir, my complaint register number 9030008080, i purchased onida washing machine from hyderabad store as machine was giving problem i complaint to call centre they send a technician on 31-12-2014 and till today no proper response from your Team they are simply delaying my complain, i'm facing severe problem at home.. hope you will take quick action...
Complaint comments Read comments Complaint category Washing Machines

Onida - no service rendered

 telamanu on Jan 2, 2015
We deeply regret to state that the mysore service centre has not able to provide complte service in regard to the washing machine Model No, 70DLX Complain No. -- 14113186380678 dated 27.11.14. The above equipment was procured from M/s. Mangaldeep, Mysore K.T.Street, Mysore on 23.03.13. and expiry of the warranty is two years and now there is only 3 months left. and no service is provided. Hence, when service cannot be provided within the guarantee period why I should not take the issue under consumer court. as after the warranty period I do not feel that you people would render service. Further...
Complaint comments Read comments Complaint category Washing Machines

Onida - LED TV Service

 phanikiranaratla on Dec 31, 2014
Dear Sir/Madam, I Lodged a Complaint for a LED TV Repair on 22/12/14...The response from the service people is very very poor.. Its been 10 days still i didnot get a single call from the service team.. When i enquired them, they are simply saying material is Out of Stock... They are least bothered about the customers... The telephone no gave by them is not working... They r not saying in how many days they will repair... When i asked them, i will lodge a complaint against they simply ask me to do whatever i want... Im really disappointed with the service sir... I lost faith in Onida Service......
Complaint comments Read comments Complaint category TVs

Onida - Long delayed in repair -- no response for after sale service

 Manoj Tadhiyal on Dec 24, 2014
I own Onida washing machine from last one year, and 29th Nov 2014 its dryer not working and I raised complained against that. Even after three visit from Onida technician he could not resolve the problem even after changing the motor part same problem continues. And ultimately even today till 24th Dec 2014 my query put on hold and no one from Onida ready to take my call. I am very disappointed by there after sale service and demand for replacement of my product immediately. As its winter and I am unable to use my washing machine dryer, my all complained details mentioned below. Complaint...
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Onida - Onida TED 24 inch TV Complaint

 akkuhrish on Dec 8, 2014
I had purchased Onida LED - 24 inch TV on 02 Aug 2014 with challan number 17143 from shop Comfort Cell, 11 Indira society, Datta mandir Nashik road. Well in november first week, we got a screen problem in same, so we reported same to company authorized service centre in nashik with Complaint No. 1411C30638000. After this we got the same in a week. but same problem again occurred so we again reported complaint. But sorry to say that till date we haven't got any positive response. its really painful to see so bad service from a leading brand....
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Onida - onida ac

 Subha Thra on Nov 20, 2014
I am having a big problem with ac always water drops near the swing if I call and complaint they come and clean the filter and go. After two days same problem how many time I should call to book a complaint .Even though I work In WHIRLPOOL my friends Intimate to buy ONIDA because of good service .But I think that is not true . I am very much disappointed with your company and worst service. IF U WANT TO GIVE ME A REAL AND GOOD SERVICE CONTACT ME 9962323521...
Complaint comments Read comments Complaint category Products & Services

Onida - Onida Service very poor

 perumal82 on Nov 17, 2014
Dear Sir, Onida Server previously very good, So i have buy New Onida LED 39 FD TV on 30/10/2014(festival offer), But Now Onida Service very poor, I have Request given to Onida Customer Care for installation / demo / Wattanty (1+1=2 Years) Still dates nobody attend calls, Whats quality of your services ????????? when you will attend to my case, give me reply immediately. Complaint Details:- S.No Complaint Date Onida Customer Care Call ID 1 01/11/2014 Engineer given commitment: 48 hr Services engg has come to my home Not Given-System Problem 2 ...
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Onida - Repeated problems in ton my ONIDA 1.5 split ac under warranty and no proper service

 Monica Bhalla on Nov 11, 2014
Dear Miss Sarah Pereira, This is Monica Bhalla here I have been trying to get in touch with you even on your whats app no 9324122120 with my grievance but in vain. My Onida ac is giving me problem from a month now and your authorized service contractors Unique Enterprises have been attending to it in the most unprofessional way. Its been a month of trouble making now by these most irresponsible service providers Unique Enterprise. They earlier took a month to resolve a simple problem of gas leakage and when they came to fit the ac back after a month they took 2days to fit it and then said panel...
Complaint comments Read comments [1] Complaint category Appliances


 anitha gnanadasan on Nov 6, 2014
We had a problem with onida washing machine ( fully automatic). I file a complaint on 21/10/14. but the service man came on 28/10/14. worst service done, he said that we have to change the board it cost 2500/- after that you will not get any problem. but on the next day itself its not working. totally we paid Rs 3600/- after that several times i made call to that service man. but till now he is not responding. they are not rectifying the problem. we suffered lot within this 15 days. we need a proper solution, either they have to refund the money or else replace the product. very bad experience we...
Complaint comments Read comments [2] Complaint category Washing Machines

Onida - servicing , pump replacement

 nikhil5 on Nov 6, 2014
Dear Sir, we bought Onida washing machine front door, 6kg model no. Hydroplus 60, N.W 060 FLT1WH09320313 on 09/01/2010 from Noida. while our shifting it got jammed.We complained for this, they told some pump problem, then no response from their side for 4 months. again we complained, they said pump of this model is not availlable, change your machine. you tell me is it possible for a middle class person to purchage a new washing machine within 3 yrs, then what is the use of service center and its responsibilties.we got fed up, and we complained on 1st nov 2014, but no satisfactory...
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Onida - TV display not coming

 sirishav on Nov 5, 2014
Hi I'm Purchased LED TV in Lucky didital plaza world in 22" TV I'm seeing news on tv same time TV display not coming, we contact local Electrician but still problem not solved, please look into this issue, and get back us, we are waiting for your response....
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 Kasi Viswanadh Pentapati on Oct 29, 2014
Still my problem is NOT RESOLVED even after 10 days as of today. I have raised compliant(1410B106380369) for my onida washing machine 10 days back(19th Oct 2014). From then daily i am calling customer service to know about the status, every time they are saying sorry and giving phone numbers of supervisors and ask us to follow up with them. To my disappointment those numbers are INVALID. I had to call again and again and finally able to get working phone numbers. Then new story begins, i called them up and they said they will send the technician and i waited till the day ends, but they did not...
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Onida - Iam purchased 6/10/2014 on TV 21/10/2014 TV Display not working

 siddesh69@yahoo.com on Oct 22, 2014
Hi I'm Purchased LED TV in Adishwar electro world in 24" TV Purchasing date 6/10/2014 TV Delivery date 7/10/2014 Installing date 9/10/2014 But 21/10/2014 Dinner time around 9:45Pm I'm seeing news on tv same time TV Display not coming only voice coming after switch of the product & after 10Mins after switch on the product not coming display.iam raise the request morning 10mins holding the phone after 10:00Am after calling recived compliant number But she is telling 48Hrs inside technician coming but 2days leave on deepavali how can time spend please clarify...
Complaint comments Read comments [3] Complaint category TVs

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