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Onida Customer Care

MIRC Electronics Ltd.

Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India - 400 093

Customer Care Phone Numbers and Contacts

Phone:+91 22 2820 0435
 +91 22 6697 5777
For Institutional Sales: corporate.sales@onida.com
For Service: service@onida.com
 
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Onida Complaints & Reviews

Onida - most careless attitude of ac service

User
 biley on Apr 20, 2015
I have purchased two units onida split ac in march 2015 from retailer in chennai .last three days back I have lodged a complain with onida helpline at chennai for faulty functioning of one ac . they gave the number of one mr jayant who is the local service provider and assured that he will call me in 24 hrs. he has neither called since 3 days and nor showed any interest even after my call to his number. I am not able to understand what to do and how to get the service. I am working in dept of atomic energy as a doctor and my number is 09444972474 I live in kalpakkam township near chennai....
Complaint comments Read comments Complaint category Electronics & Appliances

Onida - No resolution of faulty TV complaints from last 5 months

User
 bhushan.hajare on Apr 19, 2015
We are purchased a Onida -Ultra slim TV on 06/12/2014. Which is a faulty and we have logged complaints twice, but till now issue is not resolved. 1st Complaints number 15019946380687 dt. 31/01/2015 which is not resolved and closed. 2nd complaint number 15029946380634 dt. 27/02/2015 is open. Service center tried to close 2nd complaint without resolution and register a new complaint. But we are not agree and for them to resolve isssue under same complaint number. As we belong to city's rural part. Service center people stated that we can only provide service on weekly basic on Friday that too...
Complaint comments Read comments Complaint category TVs

Onida - TV NOT OPENED FROM 10 DAYS

User
 M.MAHESH BNR on Apr 18, 2015
Complaint no 15043186380018 and 1504d436380546 and not getting service from past 10 day. I have complaint registered, still no one from customer care have not received with solution, I have called customer care almost 6 times phone no 080 39889000 but problem do not solve....
Complaint comments Read comments Complaint category TVs

Onida - Worst Service - Not replacing compressor

User
 J Gambhir on Apr 18, 2015
Third class products accompanied by worst unprofessional service. Took 1 month to get complaint attended, . Then following up on daily basis to get compressor replaced. They even took 2500 rupees in advance for gas filling charges two weeks back as they said they only provide compressor in warranty and not gas. But since 2 weeks I am calling them daily but they are giving silly reasons every time. COmplaint number 1503B756380556. I am going to complain to consumer court as well CNBC AWAAZ PEHREDAAR. Even tried writing mails and posted letter, but nobody interested to reply or take action....
Complaint comments Read comments Complaint category Electronics & Appliances

Onida - Onida Micro-Oven not working.

User
 Pankaj Bose on Apr 16, 2015
This is for your kind information that I have a Onida Micro Oven ( age 1.5 years) (out of warrenty). The Product started giving problem from the month of Jan 15 this year which was complaint ( 14121606383564) and serviced by your service center engineer with payment basis. which was solved and within 2 days it came to notice that the issue not yet solved and again the device is not working. Thus we reopen the call and after several calls the engineer came to resolved the problem after 15 Days, but which was not solved at all. While asking they suggested me to log new complain as the issue is with...
Complaint comments Read comments Complaint category Refrigerators

Onida - Complain not attended / service engineer not responding

User
 Pankaj Bose on Apr 16, 2015
Dear Sir, This is for your kind information that I have a Onida Micro Oven ( age 1.5 years) out of warranty. Product started giving problem from the month of jan 15 this year which was complaint ( 14121606383564) and serviced by your service center engineer with payment basis. which was solved and within 2 days it came to notice that the issue not yet solved and again the device not working. Thus we reopen the call and after several calls the engineer came after 15 days to resolved the problem but which was not solved at all. While asking they suggested me to log a new complain as the issue...
Complaint comments Read comments Complaint category Refrigerators

Onida - ac is do not work properly service

User
 mahendra kumar shah on Apr 15, 2015
Hi ... My self is Mahendra kumar shah (Advocate), before few day I am calling for the AC service, there is not cooling, that is AC problem, service man is do the service but there is not do properly feting, AC is do to much background sound, then service man told that old AC is to much sound, my contact no 9725097368, i am leave in mehsana (gujarat),...
Complaint comments Read comments Complaint category Electronics & Appliances

Onida - television not working

User
 Mano Mathew on Apr 14, 2015
Dear sir, I am a customer of yours. I wish to inform you that damage of my onida television. This has been going on a 3 months now.I am going to told to the shopkeeper then he said to me any of the spare parts are not get anywhere in Kerala Sir am request you kindly give my needfull thank you MODEL NO CO29SLP400B SERIAL NO NC029SLP400B.10G4012432. Contact person -shibu Contact no- +91 9744780368...
Complaint comments Read comments Complaint category TVs

Onida - onida washing machine repair

User
 kader ibrahim on Apr 13, 2015
HYDRO - FALL 7kg semi automatic machine purchased on 27/10/2013. Repaired on 10/03/2015 complained on 14/03/2015 at chennai service center (044 39889000) complain num 1503d276380051the complaint made from A. Kader Ibrahim G - 105 Deccan Allseason Apartment Dr. Munusamy nagar Ramanathapuram Coimbatore - 641045 mobile 9443565881. Coimbatore onida customer service center person ( Tiru Manigandan) Came and Identify the problam on washing machine (25/03/2015) ( 0422 - 4351118) after that daily i am asking to rectifi the problam (Tiru Baskaran) he told me there is no spar parts (gire box) still they...
Complaint comments Read comments Complaint category Washing Machines

Onida AC - Money taken without Resolution

User
 deepikav22 on Apr 13, 2015
I have raised a complaint that cooling not done by AC on 25-Mar-2015, the 2 technicians Akash and sharafat visited after 12 days and did the service of the AC and checked the Gas and told that now it is working fine. But still the problem is same no cooling and they have taken 400/- bucks We want to take the AMC and you are treating your customers like this. Waiting for the resolution ASAP....
Complaint comments Read comments Complaint category Electronics & Appliances

Onida - ONIDA AC complaint # 1503 B 856380127. Over 45 days sr. citizens suffer asthma and poor service

User
 Sudharsan Mukundan on Apr 12, 2015
ONIDA Window A.C. 1.5 Ton - Model: WG 18 N TRENDY PWS 3-Mar-15 to 12-Apr: Unit taken to service station and still awaiting delivery. Senior citizens suffering Chennai heat from asthma without AC for over 45 days !! 3-Mar-15: Registered complaint ( 1503 B 856380127 ) for AC not working 3 days later, Technician (Azad) arrived. Resolves it as gas leak. Quotes Rs.2600/- and takes unit to service centre, Madippakkam with a promise to return it on Monday the 9th March. When contacted on Monday, they mentioned the leak is deducted in the coil and hence it will be soldered and painted and the...
Complaint comments Read comments Complaint category Appliances

Onida - REGARDIND AIR CONDITIONERS 1.5 WINDOW AC

User
 NARESH SIDHNANI on Apr 9, 2015
DEAR SIR, I FILE COMPAIN 28 MARCH 2015 WITH COMPLAIN NUMBER 1503C246380305 I CALL MANY TIMES AREA SEVICE MANAGER JIGNESH THEY DAILY TOLD ME TODAY YOUR COMPLAIN WILL SOLVE BUT NOBODY COME TO REPAIR MY A/C . TODAY THEY TOLD ME DO WHAT U WANT I DONT CARE ABOUT ANYTHING. MEANS THEY WANTS TO DO WHAT ANYTHING AND DONT CARE ABOUT COSTOMERS . PLEASE DO SOMETHING FAST AGAINST THIS MATTER THANKS & REGARDS NARESH SIDHNANI 9898901815...
Complaint comments Read comments Complaint category Electronics & Appliances

Onida - Severe delay in servicing

User
 alokedi on Apr 9, 2015
I am lodging a complaint against ONIDA company. I have bought a washing machine about 2 years ago (Model No.: WO65TSPLDD1LR). Since then, I never called service centre for any kind of servicing. In February 2015, the filters of washing machine have broken and I called the service centre (No. 079 – 39889000) for new filters. They said it will cost me Rs.150/- per filter and their technician will visit my home and replace the old filter. My complain No.(s) are: 1. 15021436380258 (14.02.2015) 2. 15021436380540 (24.02.2015) 3. 15031436380578 (23.03.2015) After 10 days when I didn’t’ get...
Complaint comments Read comments Complaint category Washing Machines

Onida - igo ace 23" display problem

User
 dhruba1986 on Apr 7, 2015
I BROUGHT IGO ACE 23" LED TV ON FEB'2013, IN APRIL 2015 THERE IS A WHITE SHADE IN DISPLAY, I CALL CUSTOMER CARE 3 TIMES THEY GIVE COMPLIANT NO 1515041606380516, TECHNICIAN TELLING DISPLAY NOT AVAILABLE. I CAN SELL THE TV IN 1200INR APPROX. IF THERE IS PROBLEM WITH THE MODEL(SPARE NOT AVAILABLE) THEN ONIDA SHOULD REPLACE THE MODEL. 2ND THING THE TV NOT LAST LONG PICTURE QUALITY IS GOOD BUT LIFE IS LESS. COMPANY SHOULD TELL CUSTOMER TO EXTEND WARRANTY. I SPEND 14300 FOR THIS TV. PLEASE HELP AND SUGGEST....
Complaint comments Read comments Complaint category TVs

Onida - onida washing machine warranty not repairing

User
 deepa valsan on Apr 3, 2015
Sir I am jayakumar from chirayinkeezhu.one and half before I buy onida washing machine form onida agency chirayinkeezhu. Include two year warranty also.after three month washing machine out of order.my wife call onida service centre.they come and check they said electronic board complant they change board.then they told us again Rs 1800 additional warranty we paid for two years.again we face same problem after five month. We call service center they come and check told us electronic board complaint.you want again repair this machine shoud be paid Rs2500. Until now they not repair this machine....
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Onida - NO SERVICE RESPONSE

User
 nrkvnkumar on Apr 1, 2015
i gave compliant on 19/3/2015 at call center Ref. No: 15035526380161 but no one responded till now 3/4 times called again call center many times they tell server down. I do not think this is true. ONIDA is MNC company never have this type footpath issues. Call center executive gave Hyderabad Manager number (9705076660) but always he is disconnecting the phone. Why this type of persons in service as manager. I am in AMC EWC No: 2012057502 even i called 'COOL AIR SYSTEMS' and gave online complaint number also. They are also telling they will send executive but no use. Called...
Complaint comments Read comments Complaint category Electronics & Appliances

Onida - Faulty ac provided

User
 Deep_nattu on Mar 30, 2015
Hi,

Have purchased an SPLIT AC ONIDA 18SPDN3 on 31st March 2014.

Immediately after installing the AC within one month i found the AC was not providing cooling.

I visited Several times from i purchased the AC he told that he would ask engineer to visit but even after the whole month the guy didnt turned up.

Finally after rigirous followup a guy came attended the complaints and told that the part is faulty and he would come and replace the same next day.

But there was no sign of the person for next 15 days and later it was...
Complaint comments Read comments Complaint category Appliances

Onida - LCD TV board replacement

User
 pankil sheth on Mar 29, 2015
I have bought onida lcd TV now the lcd board is not worKing i have Given my tv at vadodara Service centre since one month they says that company is not making lcd board it is obsolete i want to ask you that what kind Of Service it is. IF it is obsolete then what about those customers who have bought Your so called Obsolete product if thiS kind of service you provides than customer wIll not buy your product in future. give Me solution i want my tv to be reaired...
Complaint comments Read comments Complaint category TVs

Onida - AC compressor not working

User
 sourishghosh@msn.com on Mar 28, 2015
Hi, Ondia AC compressor is not working since a month. Had complained multiple times, but no one listing. Had gone to the dealer, but he is not responding. Tried calling the service center, but they inform that their systems are down and they can't take any complains. They keep on false promising of calling back which never happens. Looking forward for a resolution. Regards, Sourish...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Onida - 15035806380162

User
 saiharsha on Mar 26, 2015
Bought Onida AC 1.5 ton on apirl 2014 within one year no cooling. Service man came and said it was gas leakage but after that they are not responding I filed complaint on 15-03-2015 and man came on 16-03-2015 saying it is in warranty, pls contact our office in vijayawada 0866-2482994 Mr.Ramarao 09390099939 our complaint no 15035806380162 no one is responding worst service and worst product too within one year this AC is not working worst customer service and we will never buy any product from this onida company. Please understand the words are used under frustration, in this summer children are...
Complaint comments Read comments Complaint category Electronics & Appliances

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