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Onida Customer Care

MIRC Electronics Ltd.

Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India - 400 093

Customer Care Phone Numbers and Contacts

Phone:+91 22 2820 0435
 +91 22 6697 5777
For Institutional Sales: corporate.sales@onida.com
For Service: service@onida.com
 
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Onida Complaints & Reviews

Onida - The service center not attending

User
 Yoginder Kuchroo on Jul 11, 2014
I have lodged complaints by mail to you firstly though Ashoka and then directly to you. It is surprising to note that neither did the representative of the company nor the Service Centre In Jammu (ADONIS) attended the job. The job involved checking of the 6.8 HF washing machine and registering an AMC which has expired. In addition I requested the service centre to deliver an intake pipe but to no avail. I have been making frequent requests for the same but there do not seem to be any takers. I request you to convey displeasure to the agency and direct them to attend to the job expeditiously. Yoginder...
Complaint comments Read comments Complaint category Washing Machines

Onida - Irritating service from onida customer care

User
 Sathya4long on Jul 11, 2014
Hi all,
Actually i have bought a new split ac from onida before 3 months and we are facing cooling issue now. So i have logged a ticket in the onida customer care 3 days back.

First day: i got a call from local onida care manager and he fixed a time to me. After that again he confirmed service engineer will reach us @ 3.00 pm. I took permission from my office and went home. But no one came to do service. When i tried that manager number it was in call waiting status for almost 3 to 4 hours. Finally they picked the call and told engineer will come after 6. But there is no response....
Complaint comments Read comments Complaint category Electronics & Appliances

Onida - Onida Tv AMC Fraud

User
 deeneesh on Jul 4, 2014
No service report was given for my onida tv, they took the tv before 18month when we track them for details they ask us to buy a new tv, its a authorised service center of onida, Chennai. No customer care number!! No reply from the company, no reports provided!! better take a good action against them. All documents are filed with me and when we talk to the manager, he respond rude and use a very bad language against us and ask us to file a complain so that he may face the issue!! Is that onida give a way to all this or..????...wat we do now????...
Complaint comments Read comments [1] Complaint category TVs

Onida - Onida Window AC Service Pathetic

User
 Sam Banerjee on Jun 29, 2014
I have logged multiple complains to Onida Bangalore for servicing my Window AC. Its now 2 months till I received any response from Onida. Initially they sent a service person and he for no work took service charge and assured that next week he will come for service. Till that date I am continuously following up with Onida but no response. My complain number is 14051306380865...
Complaint comments Read comments Complaint category Electronics & Appliances

Onida - complaint against onida ac service

User
 rahul karva on Jun 28, 2014
I purchased onida ac 1.5 T in 2011 and now having problem in the compressor . As warranty of compressor is 5 ye I called onida customer care to repair the same. Their technician came twice opened the ac and went back without doing anything . On several calls and reminders now the customer care is saying that your complaint has been cancelled as your ac was opened by some outside technician before our technician came hence company warranty is lapsed. So now they are not considering the ac in warranty and will charge for visit and repair if they repair it. So I request you to kindly look into the...
Complaint comments Read comments Complaint category Electronics & Appliances

Onida - Replacement of Faulty Onida LED: 32 purchased fro Jaipur

User
 Sanjay_Ritu on Jun 21, 2014
Re : Replacement of Onida 32” LED purchased on 6th Sept
Dear Sir,
I had purchased Onida 32” LED from Cool Point Engineers, Mansarovar Jaipur on 6th Sept 2013, Sr No : 1144000704. The LED was faulty from inception. I had complained nearly 8-10 times at your Service centre during these last 10 months. The technicians also visited my home to repair the LED. They have come to my place nearly 15-20 times. Initially there was remote problem, then sound, then picture. When the problem persisted they took the LED to the Service centre for repair and also changed the mother board....
Complaint comments Read comments Complaint category TVs

Onida - AMC (Miscommitment)

User
 yogeshmidha on Jun 19, 2014
Below are complaint list 1. Initially informed to me AC remote will be covered under AMC now they are not repairing 2. Delay in services we have called them more then 50 times and they took more than 20 days to complete my services 3. Charged me 2 yr AMC (3200/-) instead of 1600/- due to some defect which was not there Request to refund AMC money...
Complaint comments Read comments Complaint category Appliances

Onida - AMC

User
 Yoginder Kuchroo on Jun 17, 2014
I am in possession of an ONIDA make 6.8 K semi-automatic machine purchased in 2006. Since its purchase it has regularly been under AMC which expired in April 2014. For the last over one month I have been lodging complaints with ADONIS - the service centre in Jammu, J&K requesting the agency to send somebody for registering an AMC and also deliver an inlet pipe which is damaged but to no avail. It was, after I lodged a complaint on line through Ashoke complaint service that two lads appeared on my premises for rectifying the defect in the machine. Though I had specifically advised the agency...
Complaint comments Read comments Complaint category Washing Machines

Onida - compressor service problem

User
 naresh kantilal shah on Jun 13, 2014
To, ONIDA MAIN BRANCH Sub:- Mental Harrassment b y the service centre of Ahmedabad. Ref:- Complain no.1406C166380171 I had purchased 1.5 Ton spilt AC from:-Super Air Condition on 10/9/2009 due to some technical defeat, MCB for the switch of AC got tripped and fan of the compressor couldnot start. The said compressor was under warranty period. Hence, I registered my complain with the customer care on 4/6/2014. I was given the complain no. 1406C166380171...
Complaint comments Read comments Complaint category Appliances

Onida - complaint against service provider and dealer

User
 monika salaria on Jun 11, 2014
I want to file a complaint against onida company and also against the dealer WORLD VISION KACHI CHAWNI CHOWK JAMMU JAMMU AND KASHMIR My name is Romesh chand i have purchased 1.5 ton AC almost 1year. After 6 months of use, I have asked to the dealer for service but he asked us to go to the service centre and ask them i also went there and asked them but the dint even bother to listen now its almost 6 months gone and on 2nd of june i again asked them this time they told me they wil com the next very day but they dint come after three days i again asked them but again same response. We have filed complaints...
Complaint comments Read comments Complaint category Electronics & Appliances

Onida - new ac purchase on 4-6-2014

User
 yash goenka on Jun 9, 2014
I have purchased a ac model no.W123TRD from aman electronics Rohini delhi on dated 04/6/2014 Unfortunately When we have opened the box The fan of ac was broken, after several complaint to dealer no action has been taken yet We are trying to Connect On consumer care But thier Phone getting busy always, Hope you Will take the action And solve the problem...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Onida - Replace tv

User
 Dhiren Vyas17 on Jun 8, 2014
Respected Sir, I service in Addi. Civil Court Veraval, District-Junagadh, State-Gujarat as a Supritendent.I have purchased Onida LED 24 inch TV, model No-leo24NMSF100L, worth Rs.17500/- from Bhagyoday Agencies Veraval(PH.No.02876 242331) Dist-Junagadh, State-Gujarat, pincode-362265 on date-4/5/2012.After 2 years one day suddnely my TV has been not worked and not run. So I registered complaine. My complaine No is 14052906380239.After few days your engineer came here and gave me Estimate for repairing is (1)TFT penal Rs.9500/-+(2) Main Board Rs. 3000/- Total Rs.-12500/- on date 27/5/2014. I asked...
Complaint comments Read comments Complaint category TVs

Onida - BAD SERVICE AND UNIT REPLACEMENT

User
 chb on Jun 3, 2014
RESPECTED SIR, MY SELF CHANDRAJIT BHATT FROM GUJARAT.I PURCHASE ONIDA AC INVERTER WORTH 50000 RUPEES.BUT RIGHT NOW I FEEL BADLY IN TERMS OF ATTITUDE OF ENGINEER AND HEAD. PROBLEM NO :1 WRONG INSTALLATION BY MR.ILESH BHAI(MOB:8734067097) SO I REGISTER MY COMPLAIN SO MR CHETAN BHAI WAS COME AND SAYS I TRY TO MY BEST BUT IT IS REQUIRED TO LOCK THE GAS OF COMPRESSOR SO SOME RISK IS THERE.FINALY HE REINSTALL THE MACHINE.MOB NO:8690775225 PROBLEM NO :2 FAULTY SWING LEVOUR I REGISTER MY COMPLAIN ON 10TH JUNE:COMPLAIN NO:14051436380450 NO RESPONSE SO AGAIN I REGISTER MY COMPLAIN 12 TH JUNE...
Complaint comments Read comments Complaint category Appliances

Onida - Guaranty period compressor failed

User
 capitalengg on Jun 2, 2014
Am Rajendra soneji your customers Onida company of Ac Products, I have Purchased split Ac from north fall cooling system pvt. ltd.Our complain No:14050306380447 dated 13/05/2014
After complain any person not coming So, Agian complain on customer care reply.Your Complain is cancelled due to my House Address in not founded and he says( Mr. Dharmendra patel) Your Mobile not reply.so Your complain is cancelled.
And then give me a new complain No: 14050306380577 dated 18/05/14 and Dharmendra Patel says two or three days replace your compressor.
After that 4 days i calling to mr.Dharmendra...
Complaint comments Read comments Complaint category Business & Finances

Onida Split AC - REPLACEMENT OF INDOOR / OUTDOOR UNIT

User
 Dharmendra P SHAH on May 30, 2014
PL REFER MY EARLIER MAIL REGARDING NOT WORKING PROPERLY INDOOR UNIT. I HAVE ALSO INFORMED TO RG'S, VADODARA AND ALSO INFORMED TO SALES MANAGER SHRI AMIT SHAH, SERVICE INCHARGE SHRI MUKESH PATEL AND PRAVIN PATEL BUT IN VEIN TILL DATE. I AM SENDIN G PHOTO ALSO IN VARIOUS E-MAIL ID'S...
Complaint comments Read comments [9] Complaint category Family & Relationships

Onida - compressor failure

User
 rajeev 11 r on May 15, 2014
Sir, I am R.RAJEEV Assistant General Manager (Projects) working in Travancoe Cochin Chemicals Udyogamandal .I had procurred one No. A/C Onida make IT S12 MVD-W3 3S, ITEM CODE ON031084 from M/s Fridge House, Chembumukku, Kakkanad, Ernakulam Kerala on 20/.02/2012for the use in my home at Kakkanad.On 25-03-2014 some abnormal sound from the compressor side noticed and it was registered in your customer care Complaint NO -14031716380685 DATED 28/03/2014.After two weeks one of your service technician attended the problem and told me that the compressor to be changed .It will be changed when the...
Complaint comments Read comments Complaint category Family & Relationships

Onida - Newly purchased AC not working, No response from customer care

User
 hareshpatel2k on May 15, 2014
Respected sir,
I am very much disappointed to write to you, but as the no one is responding from the customer care nos given,
I am writing to you expecting a solution .I have purchased brand new air conditioner from online website snapdeal.com
Requested Onida local service center for installation of the same on 10.05.2014,
and same was installed by onida service representative. But at the time
of power on, the out door was not operating, further checking found
compressor problem.Service engineer informed to replace the same and
assured me...
Complaint comments Read comments Complaint category Electronics & Appliances

Onida - Poor service

User
 hareenair on May 14, 2014
This is regarding an issue in the working of Onida HYDROPLUS 55V washing machine. We have contacted Mr. Abdul (service person from Onida) regarding the complaint nearly two weeks ago and we have not received any response from person even after frequent calls.ondia customer care people(08039889000) are not responding properly...
Complaint comments Read comments Complaint category Washing Machines

Onida - complain against service issue

User
 s9919676777 on May 1, 2014
To, The manager, ONIDA company SUBJET: COMPLAIN AGAINST THE SERVICE ISSUE. Dear sir, This is to inform you that i have bought an ONIDA AC on 29/07/2011 from M/s Baranwal electronics Mirzapur, U.P, and after only 8 months the blower of the AC has been damaged, i have complained a lot time for the damaged part but no responses are coming from them and the part is not available in the whoe U.P they all are only giving the Excuses of not having that part. It has become very very bad impact of the ONIDA company on us and in the future no one is going to buy any damm product of the ONIDA...
Complaint comments Read comments Complaint category Electronics & Appliances

Onida LCD - LCD Xviera defect

User
 Ravi Kumar Tarigoppulla on May 1, 2014
R/Sir
I Sri T Ravi Kumar purchase the LCD Onida make Xviera model 18" with in the 2 years the picture tube gone as per the representative of your company says whether it is correct or not I don't know I immediately rush to the delear where I purchase he simply give complaint online and that product kept with him it is happen last 02 months I immediately give another complaint online then the agent came to my home and told that you pay another 8000/- I want to know if any item purchase such type of product if that product going to repair or defective then there is no responsibility...
Complaint comments Read comments [1] Complaint category TVs

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