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Onida Customer Care

MIRC Electronics Ltd.

Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India - 400 093

Customer Care Phone Numbers and Contacts

Phone:+91 22 2820 0435
 +91 22 6697 5777
For Institutional Sales: corporate.sales@onida.com
For Service: service@onida.com
 
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Onida Complaints & Reviews

Onida - No action taken even after filing complaints repeatedly

User
 Monalikatiwari on May 21, 2015
I have a 2.5 ton Onida air conditioner. It has recently stopped cooling and for that, I called the helpline number where I lodged the complainto multiple times. They kept dodging the complaint and finally asked me to contact the regional office which I did, on the 10th of may '15. Even after calling the concerned person Mr. Praveen multiple times each and every day, still no action has been taken and they keep giving me false information of how the technician is on his way and is going to reach ASAP. We have been spending our days in terrible heat. Onida is so far the worst brand that I've invested...
Complaint comments Read comments Complaint category Electronics & Appliances

Onida - Problem in airconditioner

User
 lionman on May 20, 2015
I have purchase one Airconditioner ONIDA - S122DFLN=000428, packed during 12/2013 one year back. This was purchased at Girias, Trichy Road, Coimbatore, Tamilnadu. In this the chillness is very poor at icool stage and temperature number also not visible.. I have sent so many mails but no response. The main dealer and retailer think, once the product is sold, their responsibility is over. But they were not at all responding or looking any complaints has received. At least after seeing this complaint i hope some body will contact and rectifying the problem- D.D.NARASIMHAN. 9944587971...
Complaint comments Read comments Complaint category Appliances

Onida - No action taken on the onida AC complaint lodged with Onida Customer Care since 04th April 2015

User
 pinki 1975 on May 20, 2015
Onida - NO ACTION AGAINST COMPLAINT Dear Sir, SIR I HAVE MANY TIMES CALL ON ONIDA CUSTOMER CARE (011-39889000) AND REGISTERD COMPLAINT OF MY ONIDA 1.5 TON SPLIT AC. MY AC IS NOT FUNCTIONING SINCE 28TH MARCH 2015. ITS COMPRESSOR IS NOT WORKING AND IT IS STILL UNDER WARRANTY. I HAD REGISTERED BELOW COMPLAINTS AGAINST BELOW COMPLAINT NUMBERS : COMPLAINT NO DATE 1504C946380450 - 03RD APRIL 2015 1504C946380065 - 18TH MAY 2015 OR I HAVE MANY TIMES CALL ON BELOW LISTED NUMBERS BUT NOT GET A POSITIVE RESPONSE ONIDA ZONAL MANAGER ( MR NARESH TOMAR ) -011-55656239 / 32908806 27455617...
Complaint comments Read comments Complaint category Electronics & Appliances

Onida - recquired memory chip on board of model no. ST92195C3B1/MBN for kythunder800

User
 srinivas.tchr on May 20, 2015
sir, i recquired a memory chip with model number ST92195C3B1/MBN for Onida KYthunder800. iam getting the picture but iam not hearing the sound because the failure of that chip on board. can u send me a chip r suggest me where can i get that chip. please provide me a service man also sir for that problem. iam the fan of onida brand. most of my home appliances are Onida brand sir. thank you sir...
Complaint comments Read comments Complaint category TVs

Onida - Regarding onida service centre

User
 Aashaaru on May 19, 2015
I have register a complaint to Onida TV service center on last Tuesday that I can't view video in my onida t.v, only can hear the audio. But still I have no response from there. I call upto 6 times, they are not respond properly. I am totally upset by ur service . Please take this complaint sincerely and do the needful. Am complaining about the service centre which is placed at Pondicherry ....
Complaint comments Read comments Complaint category TVs

Onida - Onida window ac (compressor)

User
 Virender Ohri on May 18, 2015
Dear Sir, We had complained for onida window ac on 25.04.2015 vide complaint no 1504A476A80214, technician visited, identify and noted the fault of compressor, but no response till today. We reminded our complaint many times & a lot of phone calls have been made in service centre, the take no action and giving us many time a new complaint no. by cancelling our earlier one which was pending by 25..04.2015. Compressor is in guarantee period. 02/05/2015- 1505A4763800514 & SO ON... Please resolve the issue as earliest as possible....
Complaint comments Read comments Complaint category Electronics & Appliances

Onida - Service request 15041456380719 was closed without visited customer place

User
 ankur_iceng@rediffmail.com on May 18, 2015
Please note that I was purchase ONIDA split AC before one year. During purchase there are 3 service free but after service register repeatedly no body visited customer place (complain number 15031456382357 & 15041456380508). Baroda service head Mr. Pravin Patel was not pickup customer phone. If by luck they pickup phone response not professional. They close service without visit customer place by writing false reason. After so may follow up one technician was visited to customer place and identified faulty parts in warranty period (complain number 15041456380719) dated 7-Apr-2015. However till...
Complaint comments Read comments Complaint category Home & Garden

Onida - no priority in service

User
 sivasakthi15 on May 18, 2015
i booked a complaint on 15th of may, 2015 morning. but still the problem is not attending by the service person. complaint no. 1505b856380407 when i am booking, i clearly mention the problem as "water leaking from ac and it falls in booster and the power socket. and meanwhile i mentioned my baby's cradle is very nearby.- so, please make it as urgent call." i felt this is the worst service and not bothering about the customer. customer care people doesnt know the meaning of that. they speak very rood manner. in the service center too. cc people said we have to call all the service people and...
Complaint comments Read comments Complaint category Electronics & Appliances

Onida - Could easily say the worst service EVER.

User
 Avi631 on May 18, 2015
After A.C. working fine for first season, this summer when i got it serviced i observed that the remote was not working i called Onida People raised a complaint, the person shows up a week later and at that time my bad luck that i was not available and was coming home, the person said that the PCB on the A.C. has gone bad and needs to be replaced, then left with a phone number, when i reached home called the numbers, they were fake and i actually disturbed someone else unknowingly, then i called again, they said that the complaint has been closed, my question is HOW, how com a complaint gets closed...
Complaint comments Read comments Complaint category Appliances

Onida - indoor unit

User
 parekh mehul on May 13, 2015
i had bought onida 1.5 tone 3 star s183sgc model from madhraj air zone gujrat rajkot 360001 there is a noise in indoore unit like takk takk and after 15 days on behalf complaint no.15042906380773 madhraj air zone replace the new one pic indoore unit but again there is same old prblem the indoor unit make a noise like takk takk now i want refund from onida company or madhraj air zone pls help and i also did the complaint again for that new raplace pic and the complaitn no. is 15052906380373 my cont.no.+91 9662566411...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Onida - Onida AC service support not good, they don't reply after complaint

User
 qams on May 13, 2015
I bought Onida AC in chennai, and installation was initiated by the dealer partnership with Elite Enterprise Authorised Service Center, Madipakkam, Chennai They didn't install properly, they didn't fit to wall properly, Now water is leaking inside, Blower Noise is too much Cacophonic. Software of Indoor Unit also has issue that it is not staying at particular angle, after 10 minutes it is automatically set to highest elevation. Please don't buy any Onida products, there is no support at all...
Complaint comments Read comments Complaint category Appliances

Onida - A/c. not working properly

User
 Kamini Bhoria on May 11, 2015
I am not getting a satisfactory reply from Your customer care (no 011-39889000 ). Because I had complained 6-7 times that my A/C is not working properly, please send somebody for repairing it, however there is no action taken by your customer care executive . I bought this A/ C last year and sorry to say that I am very disappointed from Onida. Regards, Kamini...
Complaint comments Read comments Complaint category Electronics & Appliances

Onida - pathetic service by ONIDA service centre

User
 brijeshsaini on May 9, 2015
Hi, I have lodge complaint on 22nd of April and I have taken AMC also, but till now neither AMC card nor service has been solved. I have send mail also to service@onida.com and response@onida.com but no response.. Kindly have a look urgently, I am facing problem. brijesh 9891059255 brijeshsaini2006@gmail.com...
Complaint comments Read comments [1] Complaint category Washing Machines

Onida - AC REPAIRING COMPLAINT

User
 ankit62710 on May 7, 2015
DEAR SIR/MAM, MY NAME IS KANUBHAI PETHABHAI PATEL FROM MODASA, GUJARAT I HAVE PURCHASE ONIDA COMPANY SPILT AIR CONDITIONINER IN 01/03//2011 Of my dealer THEN NOW MY AC IS NOT WORKING TO LAST 20 DAYS. I HAVE COMPLAIN IN COMPANYS CARE BUT COMPANY IS NOT REPLY. MY DEALER SERVICE IS VERY GOOD BUT COMPANY CHEATING WITH ME. SO PLZ I REQUEST YOU SOLVE MY COMPALIN MY COMPLAIN DETAILS GIVEN BELOW: NAME: KANUBHAI PETHABHAI PATEL ADDRESS: 69, UTSAVVELI RESIDENCY, NEAR MODASA BYPASS ROAD, MODASA TA- MODASA DIST. SABARKANTHA PIN- 383310 MO. 9428062710 compalin details: Compalin date: 21.4.2015 Complain...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Onida - Onida Worst Service Center

User
 vijaycrawler on May 6, 2015
This is Vijay from Chennai. 5 days back We purchased Onida A/C but still not installed the A/C and i called onida showroom in Chennai, Porur Branch there is no response.( onida showroom contact number 95000 01076 and 97910 31006) We did a big mistake by purchasing Onida. Meanwhile we planned to purchase 4 more A/C for my office. Thank God we just stopped that plan. If product is problem that is fine bcoz its electronic item but If service is worst there is no use of purchasing Onida. Really we dont refer any of my friends and relatives to buy the Onida even we will promote not to buy the...
Complaint comments Read comments Complaint category Electronics & Appliances

Onida - AC not working neither showing any interest in complain

User
 sanjay 1996 on May 2, 2015
i have filed a complaint on 1-04-15 as my AC was not working. my complaint no is 1504B756380017. i filed my complain again on 7-04-15 and called them hundreds of times but every time they gave silly reasons and promised for the service soon but now they are neither solving the problem nor picking the phone. its been 15 days they are nor responding.the worst service i have ever experienced....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Onida - onida AC not repair

User
 Niks Copl on Apr 30, 2015
Please provide as much information as possible...i have patches onida split As in 2009, then 21/04/2015 AC not working m complain to onida costumer care, he told me 48 hr. your Copland solved, but not 30/04/2015 no solution my Copland, onida costumer care Copland no. 15041456382097, plz help me my con. no 09409 334 555...
Complaint comments Read comments Complaint category Utility Services

Onida - Poor After Sale Services

User
 gtapandey on Apr 24, 2015
Hi, My Washing Machines Hydrofall Shakti was not working properly (problem in draining) for last 10 days and I logged the complaint with the customer care of Onida on the same day. Customer care person told that the technician will come within 24-48 hours but nobody came up to now. You are requested to look into the matter for prompt action. It is also submitted that this is the first time we are facing such problem with Onida after sale services...
Complaint comments Read comments Complaint category Washing Machines

Onida - Not came to provide service

User
 Niteshgyanu on Apr 24, 2015
Hi,

My 32 inches Onida LED stopped working on 20th April I logged the complaint with the customer care of onida at aproxx 10:40 AM on the same day.
Customer care team told that the technician will come within 24-48 hours but nobody came up to now.
I followed up with them and they provided me the various numbers of technicians and all are the false numbers, on some numbers when I called they told me that they have left onida 3 months earlier, some told me that they are not from my zone, some did not picked up the call.
Than I followed up again and asked them too...
Complaint comments Read comments [1] Complaint category TVs

Onida - Inordinate delay in after sale Service

User
 Maree on Apr 23, 2015
Dear All, This is Mari Gowda A.C from Bengaluru, I had bought a 24 inch LED TV made of ONIDA in the year 2012. As the TV is not working now, I raised a complaint with the company on 04th April 2015 for getting it repaired, on 8th April a technician had arrived for inspection and said a component called Dry board is corrupted and is to be replaced for which he would charge RS 2200 and said it is available in a weak. Still I am waiting even after 20 days for the technician from the company to get the TV repaird, neither they come nor giving proper answer to my phone calls, they keep on saying...
Complaint comments Read comments Complaint category TVs

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