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Onida Customer Care

MIRC Electronics Ltd.

Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India - 400 093

Customer Care Phone Numbers and Contacts

Phone:+91 22 2820 0435
 +91 22 6697 5777
For Institutional Sales: corporate.sales@onida.com
For Service: service@onida.com
 
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Onida Complaints & Reviews

Onida - Onida TED 24 inch TV Complaint

User
 akkuhrish on Dec 8, 2014
I had purchased Onida LED - 24 inch TV on 02 Aug 2014 with challan number 17143 from shop Comfort Cell, 11 Indira society, Datta mandir Nashik road. Well in november first week, we got a screen problem in same, so we reported same to company authorized service centre in nashik with Complaint No. 1411C30638000. After this we got the same in a week. but same problem again occurred so we again reported complaint. But sorry to say that till date we haven't got any positive response. its really painful to see so bad service from a leading brand....
Complaint comments Read comments Complaint category TVs

Onida - onida ac

User
 Subha Thra on Nov 20, 2014
I am having a big problem with ac always water drops near the swing if I call and complaint they come and clean the filter and go. After two days same problem how many time I should call to book a complaint .Even though I work In WHIRLPOOL my friends Intimate to buy ONIDA because of good service .But I think that is not true . I am very much disappointed with your company and worst service. IF U WANT TO GIVE ME A REAL AND GOOD SERVICE CONTACT ME 9962323521...
Complaint comments Read comments Complaint category Products & Services

Onida - Onida Service very poor

User
 perumal82 on Nov 17, 2014
Dear Sir, Onida Server previously very good, So i have buy New Onida LED 39 FD TV on 30/10/2014(festival offer), But Now Onida Service very poor, I have Request given to Onida Customer Care for installation / demo / Wattanty (1+1=2 Years) Still dates nobody attend calls, Whats quality of your services ????????? when you will attend to my case, give me reply immediately. Complaint Details:- S.No Complaint Date Onida Customer Care Call ID 1 01/11/2014 Engineer given commitment: 48 hr Services engg has come to my home Not Given-System Problem 2 ...
Complaint comments Read comments Complaint category Appliances

Onida - Repeated problems in ton my ONIDA 1.5 split ac under warranty and no proper service

User
 Monica Bhalla on Nov 11, 2014
Dear Miss Sarah Pereira, This is Monica Bhalla here I have been trying to get in touch with you even on your whats app no 9324122120 with my grievance but in vain. My Onida ac is giving me problem from a month now and your authorized service contractors Unique Enterprises have been attending to it in the most unprofessional way. Its been a month of trouble making now by these most irresponsible service providers Unique Enterprise. They earlier took a month to resolve a simple problem of gas leakage and when they came to fit the ac back after a month they took 2days to fit it and then said panel...
Complaint comments Read comments [1] Complaint category Appliances

Onida - WORST CUSTOMER SERVICE

User
 anitha gnanadasan on Nov 6, 2014
We had a problem with onida washing machine ( fully automatic). I file a complaint on 21/10/14. but the service man came on 28/10/14. worst service done, he said that we have to change the board it cost 2500/- after that you will not get any problem. but on the next day itself its not working. totally we paid Rs 3600/- after that several times i made call to that service man. but till now he is not responding. they are not rectifying the problem. we suffered lot within this 15 days. we need a proper solution, either they have to refund the money or else replace the product. very bad experience we...
Complaint comments Read comments [2] Complaint category Washing Machines

Onida - servicing , pump replacement

User
 nikhil5 on Nov 6, 2014
Dear Sir, we bought Onida washing machine front door, 6kg model no. Hydroplus 60, N.W 060 FLT1WH09320313 on 09/01/2010 from Noida. while our shifting it got jammed.We complained for this, they told some pump problem, then no response from their side for 4 months. again we complained, they said pump of this model is not availlable, change your machine. you tell me is it possible for a middle class person to purchage a new washing machine within 3 yrs, then what is the use of service center and its responsibilties.we got fed up, and we complained on 1st nov 2014, but no satisfactory...
Complaint comments Read comments Complaint category Washing Machines

Onida - TV display not coming

User
 sirishav on Nov 5, 2014
Hi I'm Purchased LED TV in Lucky didital plaza world in 22" TV I'm seeing news on tv same time TV display not coming, we contact local Electrician but still problem not solved, please look into this issue, and get back us, we are waiting for your response....
Complaint comments Read comments Complaint category TVs

Onida - POOR RESPONSE & COMPLAINT STILL PENDING

User
 Kasi Viswanadh Pentapati on Oct 29, 2014
Still my problem is NOT RESOLVED even after 10 days as of today. I have raised compliant(1410B106380369) for my onida washing machine 10 days back(19th Oct 2014). From then daily i am calling customer service to know about the status, every time they are saying sorry and giving phone numbers of supervisors and ask us to follow up with them. To my disappointment those numbers are INVALID. I had to call again and again and finally able to get working phone numbers. Then new story begins, i called them up and they said they will send the technician and i waited till the day ends, but they did not...
Complaint comments Read comments Complaint category Washing Machines

Onida - Iam purchased 6/10/2014 on TV 21/10/2014 TV Display not working [Resolved]

User
 siddesh69@yahoo.com on Oct 22, 2014
Hi I'm Purchased LED TV in Adishwar electro world in 24" TV Purchasing date 6/10/2014 TV Delivery date 7/10/2014 Installing date 9/10/2014 But 21/10/2014 Dinner time around 9:45Pm I'm seeing news on tv same time TV Display not coming only voice coming after switch of the product & after 10Mins after switch on the product not coming display.iam raise the request morning 10mins holding the phone after 10:00Am after calling recived compliant number But she is telling 48Hrs inside technician coming but 2days leave on deepavali how can time spend please clarify...
Complaint comments Read comments [3] Complaint category TVs

Onida - LEO TV - No service provided, even after so many calls

User
 Kamal93 on Oct 22, 2014
Your customer service executive has no sense in how to deal with customer (his phone number is 7939889000). He is a basturd, he doesn't know how to talk to a female customer. Secondly, our complaint is as under: I Purchased Onida LEO39FD, last year in Oct, 2013, from Vijay Sales R3 Mall, Ahmedabad, with a name of my wife Kantu Kamal Tolani.The problem is when i increase the volume of my TV by more than 50%, the sound effects becomes such that I'm unable to enjoy the sound effects and the volume which I should be otherwise..I already complaint above the same to the company, but till...
Complaint comments Read comments Complaint category TVs

Onida - Sound Effects- Bad Quality

User
 Kamal_Tolani on Oct 19, 2014
I Purchased Onida LEO39FD, last year in Oct, 2013, from Vijay Sales R3 Mall, Ahmedabad, with a name of my wife Kantu Kamal Tolani.The problem is when i increase the volume of my TV by more than 50%, the sound effects becomes such that I'm unable to enjoy the sound effects and the volume which I should be otherwise..I already complaint above the same to the company, but till date i haven't received the problem solved. Please remember that Customer Relationship Manager should look into this matter as soon as possible, as the probability of spreading the bad word of mouth is 12 times...
Complaint comments Read comments Complaint category TVs

Onida - Pending complain no. 14100636380127 Dt. 05.10.2014

User
 cbhushan1968 on Oct 18, 2014
Till today 18.10.2014 complain not solve. Please note that I am very old customer of your co and there are more than 18 T.V set in our friend and faimly But today I am unsatisfied from your service and response from your side. Please do the needful. Thanks Bhushan / Patna (Bihar) Mb. 9334387521...
Complaint comments Read comments Complaint category TVs

Onida - Onid

User
 navinshaw on Oct 16, 2014
One of the worst company and felt like being cheated by such a big company. I gave my mobile for repairing at 70 Beckbagan Row; 1st Floor; Park Circus; Kolkata Pin Code: 700017and now their office has shifted and no one receiving calls as well. I don't know what to do, They have cheated first it was very tough to find their service centre and even the person in office was not willing to take mobile for repair and now don't know how to get back my mobile. There customer care is also very less knowledge and have no information whereabouts of their new service centre and giving me same old number...
Complaint comments Read comments Complaint category Mobile Handsets

Onida - 32 inch onida LED TV

User
 amit53.k on Oct 8, 2014
I have bought this TV on Nov'2013 and since that time the picture quality was very poor. Last month my TV was completely down and it is not able to start up. We have lodged the call and the service engg. found that 'PICTURE TUBE ' was down. They confirmed me that they have placed an order and soon they will repair the part. Till now we are keep on following with every one and they are confirming that part is not available. My TV is down since last month i.e. Sept 2014. I don't know what to do with it as we have escalated to their high level but we are not getting proper response. Thanks...
Complaint comments Read comments Complaint category TVs

Onida - LED TV -Service support is very poor

User
 kathiravang on Oct 7, 2014
Dear Sir, I have brought Onida 22''LED(LEO22FTF)on 13/10/13(Bill No:20810000029556) on 13/10/13. My TV didn't working -2 weeks back(not even ON)I have informed to customer service at vellor.They send one technical person after 2 days from my complaint.He came and check the TV.He told that "some issue is there in board & we don't have spare now.We need to indent than will change the board.It takes 1 week''. After 1 week -He came & installed the new board.One more problem came-Line formed mid of display screen.Finally says, ""handover the TV to service centre-vellore''. I have spend Rs'100...
Complaint comments Read comments Complaint category TVs

Onida - Washing Machine Problem

User
 Arjun Raghavan on Sep 24, 2014
Hello, Its been more than a month the washing I'm having is not working and there have been a irresponsible behavior from your service team. Product Serial Number : W062T5B4AG5001520 29-Aug-2014 : Raised complaint that washing machine is not working. The washing machine stops after some time (2mins~) Technician (Lokesh) visited in 2nd week of September and said its sensor problem. He replaced some part and left. When I checked it was found that the water comes into washing machine, fills the tub and overflows out. There was no spinning of drum /washing. I called up technician...
Complaint comments Read comments Complaint category Washing Machines

Onida - Washing Machine Complaint

User
 Namitha Nami on Sep 24, 2014
I gave one complaint before 3 months. My Complaint NO: 7MO27. Already I spoake to Onida service centre so many times. We had not get proper answer. Till date it is pending. Sorry we have very wounded for this company service. Very Very worst service in Onida...
Complaint comments Read comments [1] Complaint category Washing Machines

Onida - Defective Onida TV.

User
 mrityunjai chaturvedi on Sep 23, 2014
Dear sir/madam, MY self Mrityunjai Chaturvedi contact no 9990662973, 9911007979 logged a complaint approx 12 times for defect in Onida TV. For the same their engineer came and correct it . But the problem in the product remain unchanged. I have all the complaint number. i am going to file a written complaint against them for misleading the customers. Companies are always responsible for any latent defects in their product. I would suggest others not to buy any product from this company this is the most currupted company for addressing the complaints they people just want to sell their...
Complaint comments Read comments Complaint category TVs

Onida - ONIDA LED TV 24 INCH - TV HAS DEAD ( SCREEN , SPEAKAER , INVERTER )

User
 sundarparimala on Sep 20, 2014
I have handover to My Tv in Onida customer care for the problem of speaker not working, Screen not working, inverter not working, when submitting time they told ' will rectify with in two week ' but it almost 25 days gone, i dint get proper respose while i follwed, I face most bad experience with this Led Tv, am not geeting any goog response form service center - Mod No - led24hrk, serial no - 13704#002843....
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Onida - led tv problem since one month within warranty period

User
 kambleajit on Sep 16, 2014
for reference here i m provide my mobile no 9558800233 for search of my complaint no.since one mth i am facing this problem but ur executive only give assurance but no one is sorting out the problem of my led tv which partsi is gone for replacement. is your company take so long period for replacement of tv parts even when the led is on wa rranty period this is not acceptable to me. either you take neccesssary steps to sort out my led problem neither replace my led tv as soon as possible. why not i will lodge a complaint in consumer form for your unsatisfactory service which you have provided. for...
Complaint comments Read comments Complaint category TVs

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