Onida — Could easily say the worst service EVER.

Address:

New Delhi, Delhi

After A.C. working fine for first season, this summer when i got it serviced i observed that the remote was not working i called Onida People raised a complaint, the person shows up a week later and at that time my bad luck that i was not available and was coming home, the person said that the PCB on the A.C. has gone bad and needs to be replaced, then left with a phone number, when i reached home called the numbers, they were fake and i actually disturbed someone else unknowingly, then i called again, they said that the complaint has been closed, my question is HOW, how com a complaint gets closed without customer service been provided, nevertheless i am stuck with it so i raised a complaint again, CUSTOMER SERVICE(Worst) they talk like i have called them to ask for a loan and they do not want to lend me, rude and careless they can ever be, every time i choose option English from the IVR and person always i mean all the time answer in Hindi, let it be, lucky i speak Hindi, so again a rep picked the phone he did not know how to open or even close a call, giving me hold line when disconnecting the phone and with the ego that could through steel, so there i have an A.C. not working for over 45 days, customer service who always promise i will get a call back, which never happens, and do not know who to contact how to contact, i could easily say with this service, Onida will only sell a unit in one household because no one else would dare to buy another one with this service and so called customer care which do not give a hell about customer and do not even show empathy that someone has paid money to buy something and cannot use it. I know this would be another comment unnoticed, but why not give it a try coz i am a Onida customer.