Onida — Irritating service from onida customer care

Address:

Pondicherry, Puducherry

Hi all,
Actually i have bought a new split ac from onida before 3 months and we are facing cooling issue now. So i have logged a ticket in the onida customer care 3 days back.

First day: i got a call from local onida care manager and he fixed a time to me. After that again he confirmed service engineer will reach us @ 3.00 pm. I took permission from my office and went home. But no one came to do service. When i tried that manager number it was in call waiting status for almost 3 to 4 hours. Finally they picked the call and told engineer will come after 6. But there is no response. So again when i called to the same number they disconnected my call and sent me a message " i will call u later".

Second day: again i got a call in the morning around 11 am and service enginner was in call. Eventhough i gave a clear address he went to some other address wrongly.
And he fixed the appoinment again afternoon. Again next day i took permission from my office and i waited for him. But he didn't came. I keep on calling him and he piced the call and said he will be coming at 5.30pm. So i waited till 6 pm but there is no response. Finally again i called him almost more than 20 times he not even picked the call.

Altalst a girl called me and said engineer will visit tomorrow and she is not ready to answer to any of my questions and disconnected the call.

I have few open questions to onida:
> when your engineer is not able to visit the customer place within the time, what is there to commit time and date????

> customer care is the place where agent has too clarify the customer and not to irritate the customer with their response.

Now this is the fourth day after i logged the call. Still no one visited.

Please take some action.

Onida have some good name. Please don't spoil this.

Details:
Name: sathiyamoorthi
No: [protected]
Complaint no : [protected]