Onida — LEO40FRZ1000 - Replace the failed board

vkpb027

Address:

Thiruvananthapuram, Kerala

Job Ref: [protected] The replacement board has not arrived yet and the customer support staff does not have any clue when will I get the replacement. The TV purchased on 5th May 2014 and is in waranty. Please can you speed up the process. Regards Vijay

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customer support has been notified about the posted complaint.

Jan 15, 2015

Updated by vkpb027 When I checked with the regional service center, they told me that the part will take another 4 days to reach. Seriously are they joking? The support technician visited my home on 7th of Jan and to get part replaced they need 14 days or more.
I am not sure if this complaint reach the right person but this kind of delay will spoil the reputation of the brand.
Now I feel I should not have purchased this product at all. I will never let anyone go for this.