Onida — microwave oven issue - no one responding

Address:Raigad, Maharashtra

This is to bring to your notice the struggle a customer has to go thru when he wants to website but no revicing done for onida product I have an onida microwave oven & had registered a compliant for the same on 27 feb 2015 Complaint No being[protected] I was told that technician will visit within 48 hrs but when I didnt see anyone I called up again on 3rd March to be told that the complaint has been escalated & will be looked into. Even then the issue persisted & no one visited. When I called in again on 6th march, to my surprise I am told that the complaint logged on 27th has been closed. This was without any service & without any confirmation from the customer. When I questioned, they didnt had any response & I was provided a service centre number to be called to asking for service. the height of ignorance was that the number provided was of a person who has already left onida & your staff is not even aware of the same. Is this the way service is provided to your customers? I havent seen any service more pathetic than that of onida. Why is the call centre being setup when the customer themselves have to followup with service centres? moreover, your website does not give any response when we try & register a complaint!!! Will you look into this & help resolve at the earliest. The customer care is not even aware of the email Id where the mail is to be sent Pathetic, just pathetic!!! Above mail was also sent to the email id specified on their website but no res Regards Piyush
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    Onida / MIRC Electronics
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    Onida / MIRC Electronics Phone
    +91 20 2837 5561 [Mumbai]
    +91 22 2820 0435 [Corp Office]
    +91 16 1323 6835 [Punjab]
    Onida / MIRC Electronics Address
    MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093
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