Onida / Mirc Electronics — Cheating by onida service centre in vijayawada

Address:	520008
Website:	www.onida.com

I have been cheated by the onida service centre in vijayawada, vignesh customer care centre (Tel.: 2482994/2482934).

About 50 days ago, i noticed a minor problem with my onida window ac. I complained from their website and requested an examination of the ac by a technician.in response, a technician came after several days and took the motherboard to the service centre for repairs. After repairs, the technician (Krishna prasad, mobile: [protected]) carelessly handled the ac while refixing the repaired motherboard, with the result that the swing of the ac fell and broke. He admitted, however, that it was his mistake and promised to replace the swing. He charged rs 1300 for the repairs. When i said i would pay him after the replacement of the swing, he said my remote control had stopped working and should be replaced. He took rs 1350 from me for a new remote control and promised to come back in an hour or so. But he never came back. Suspecting cheating, i checked the remote control and found it working well.

This took place on 29 september 2016. Since then, i have made innumerable phone calls to the technician and the service centre. They promised to come, but never kept the promise. I complained to onida from their website, but even they have not responded. I called the company[protected] a few times. Each time the customer care executive promised to get back to me but never did.

The technician not only broke a very good swing and has never replaced it, but collected rs. 50 more (Rs 1350) from me by lying that the remote control had stopped working. I trusted him because he was from onida, a reputable company. And i trusted the service centre because it was an onida service centre. While the cheating on the part of the service centre mars reputation of onida, the company's silence over my complaints doesn't speak well of it.