Onida / Mirc Electronics — Led tv with faulty motherboard

Address:	Ghaziabad, Uttar Pradesh, 201005
Website:	Onida.com

I had bought one Onida 40" LED tv during Diwali 2015. It developed some technical problems and has not been working from the last one & a half months. I informed the dealer from whom I bought the TV, but they never bothered to help me, the dealer is M/S Alied Electronics, H pocket, Dilshad Garden, Delhi-95. I then called up the Delhi office of Onida with my problem and they gave me a complaint no. which yielded no results. After waiting for 7 days I complained to the centralised complaint office for help and they gave me a fresh complaint no. (1608E[protected]. Even after waiting for almost 10 days no help came through. On the 10th day a service engineer came from Ghaziabad and told me that the motherboard is faulty and it has to be replaced but unfortunately even after 30 days, no action has been taken to replace the motherboard. I tried to call up Mirc Electronics Limited, Ghaziabad (since I put up there) on[protected] no one picks up.

As far as your service no. 39889000 is concerned, the customer service executives could not be of any use to me. Then I tried contacting others for help at the following phone nos. But no-one picks up the phone.
[protected]Lalit Kumar)
[protected] (Surinder Kumar)
[protected] (Sonu, Technician)

I was also given another number of some higher official which yielded no results as no one really believes in receiving phone calls, a screenshot of which has been attached herewith, along with the date and time of message received. We have been trying to contact them since then because it had already been more than 15 days of hoping to see some action from your end.

As u can clearly see it has been more than a month o[censored]s trying to get some help regarding our newly purchased tv which has gone faulty. We have been fooled by your company and customer service is deplorable. The customer service executives promise to help us but nothing really happens. While speaking to one such executive I promised to go to the consumer court & I will fulfill my promise. I'll lodge a complaint on Monday as soon as the court opens.
If you cannot get my thing sorted as soon as possible then see you in court. Your company is a big black spot in calling itself "Owner's pride" as I feel quite the opposite about your company. My hard earned money has gone to ruins after investing on your product.