Onida / Mirc Electronics — Onida ac not cooling with no service even after repeated call (Complaint no: 1605f[protected]

Address:

Chennai, Tamil Nadu

My onida ac stopped cooling and on may 3rd, 2016 i registered a complaint with the service desk[protected]Complaint no: 1605f[protected]. On may 5th the technician came and said the gas has leaked and has to be refilled. I had an amc (Paid rs 1850) still valid until july 2016 and shared the details. The technician mentioned he will inform his service center (Adonis) which will then take an approval from some head office and then they would come and refill (I was extremely unhappy about this process which does not care about what customer feels. But accepted the fact). But since then i have been running around calling their customer service, the service center supervisor [protected], who kept on insisting that he is waiting for approval from head office. I asked the head office number and he gave me +[protected] (Raja). I was calling this number so many times, but this person raja seems just not bothered to take my call. I feel really helpless that i though paid for the service by means of an amc, no one bothers to service my product. This is like taking customer for granted. How long do i need to wait for a response. No one bothers to even keep me posted. I am really fed up.