Onida / Mirc Electronics — Onida led 32 inches tv not working complaint no:1610e[protected]

Address:

Ranga Reddy, Andhra Pradesh, 500013

Dear sir,
Recently iam purchased a new led onida tv 32 inches throw paytm. But unfortunately my tv has not working. So request call to onida customer care center hyderabad ([protected]) 75 times in duration of 2 months but no response. Only persons said process on the way. Till we are waiting to.
My complaint no1610e[protected] & ph no:[protected]

Yesterday we had received call from onida & another call received from Paytm .The person of Paytm told me that your amount will be refund to you, also he added that to send of my bank account number to the below mentioned Ph number Bank [protected] .He said that your ATM card insert ur nearest ATM center & call to my ph no..He explained some steps ..
1.Insert into ATM card to ATM mechine & entered the PIN no.
2.Select the Banking Service & Select the Fund Transfer .
3.Select the Non Axis bank account & enter the Account no.
4.The person said that company A/C no:[protected] &select transfer fund enter the Rs.10, 000/-
But funds are not transferred because my A/c balance Rs..212 & I got Atm slip Transaction declined…
The person Said that you have maintain minim Rs.10000/- balance after you got ur Refund other wise you lost ur refound

Kindly sort out my issue and help me.