Onida / Mirc Electronics — Onida: microwave

Address:	Kolkata, West Bengal, 700040
Website:	Onida Microware- reparing service

Dear Onida Team,

We have been using Onida Microwave and AC for couple of years now. Last week, we had some issues with the Microwave and lodged a complaint with your customer service department. Post registering the complaint, a representative was sent for inspection and he charged us Rs1700 to fix the issue.
The issue was fixed on Friday, 23 September 2016. However, the problem re-occurred the very next day and I again called up the person who came to fix the problem.

I assume, my follow-up with the representative was not appreciated and he started showing a lot of arrogance and temper over the phone. I asked to refer a different POC and that person kept buying time.

Meanwhile, we called up the customer service desk again but then said they cannot help and shall register a complaint again. Honestly speaking, we are amazed by the behavior of all the staffs. I think as a reputed organization, you should be extremely careful before outsourcing your services to a fraud organization like ADONIS. The staffs are rude and below standards. They don't even know how to speak properly over the phone.

Please ensure you to take corrective action and have empathy towards your customers. These adulterated ways of fooling customers will only spoil the company's reputation in days to come.

Extremely disappointed and hereby, we are boycotting to avail any of your services or products in days to come.

Regards
Namrata