Onida / Mirc Electronics — Onida split ac complaint

Address:

Chennai, Tamil Nadu, 6000098

Hi There,

My Onida ac is constantly under repair for last few(6) months. Repeated visit by your service agents has not solved the issue. In this 6 months, your two different service agents has refilled gas twice but still the the AC is not cooling.

Upon checking with a couple(2) of your service agents, it's been identified that the both indoor and outdoor units are having issues. It took 25 days to rectify the problem by your new service agents(Adonis Electronics Pvt. Ltd, Porur). After 25 days they came to my home at 11pm to fix the units. They worked almost 3 hours to fix the units. During fixing, they had a problem with the power supply(from stabilizer to Indoor unit) which they rectified instantly. When i checked after an hour i again faced the same power problem. Also the workmanship of your mechanics are very poor. Tubes and wires from indoor to outdoor units are hanging in air.

At the time of purchase I was told the compressor was under 5 year warranty and i would like to leverage this and get the compressor replaced with a new one. i would like to get this done as a last resort asap.

I don't understand how come an A/C which is 2 years old and very sparsely used could cause so much problem. Mind you I have been in onsite with my family for this 2 years during this period. My other Onida A/C is working for last 8 years without stopping, the only service we do for that machine is to get it regularly cleaned.

Also I would like to know, Are your service agents really unfit to provide permanent solutions (to such small problems) or Onida is not capable of producing quality products.

If I am not going to get a response from your side and get the issue permanently fixed. I am going in for a new product from your competitors and i am surely posting this worst experience of mine in as much social networking sites and blogs as possible.


Onida Split A/C 1.5 ton.

Regards,
Prema Kumari
Door No:1B, Saksha Town House
15th Cross Street, Kurinji Nagar,
Perungudi,
Chennai