Onida / Mirc Electronics — Regarding complaint no. 1607f[protected]

Address:

282001

Hello sir/mam,
I anis uddin from agra i bought a window a/c of onida in 31/4/2016 and its not work more than 4 month. the seller said its contain a new type of gase give u extra durability. but after 4 months its make start problem, so i contact to customer care and registered my complaint against issue and they provide me complain no. 1607f[protected], after 2 days technician visit our site to see the problem. but they just take the photo copy of my bill and go away when i call him sir please look the problem into my a/c they reply me please wait i will come back in few minutes but they didn't back. they even don't look the problem. and the shocking message i received that your problem has been solved thanks for contact us. (ahh whats the hell is this). i call back to the customer care and explain all the happening. so they told me please wait another 2 days our technician visit you again. and they don't want to take any action against that technician who did this with me. and now its 4 days already past but non of the technician come to check the problem.
Please let me know about the reputation of onida? is this reliable? is this the way treat with your customer? everyone everyone is a cheated person doing job in onida from seller to service provider.