Onida / Mirc Electronics — Service quality and etiquette

Address:

600088

I have an amc for 5 onida spilt ac and have registered for a general service. I have called several times on their call centre number and have not recieved any response and have spoken (25.04.2016) to the chairman secy and she said proper action will be taken and assured me of proper service. Even after that i did not get any response from them. Then again i contacted her and she gave me the chennai zonal manager mr. Amir basha. The response i get from him is this is peak season and i have to wait for them to respond. As i am also employed i had to take work from home option and wait indefinitely for them to come. But when they try to sell their product we hear all sweet talks but the service in chennai is very poor. Today we are on 3rd may until today the call is still not closed.