Onida — new ac purchase on 4-6-2014

17th of July, 2015

To
THE MANAGER, SALES/SERVICE
ONIDA AIRCONDITIONERS,
MIRC ELECTRONICS LIMITED,
E-4, B-1, MOHAN CO-OPERATIVE INDUSTRIAL ESTATE,
MATHURA ROAD, BADAR PUR,
NEW DELHI - 110044.

Kind Attention: Mr. Naresh Tomar, Mr. Prabhakaran, Onida Zonal Head, Delhi


Sub: Replacement of faulty Compressor- Complaint No. [protected] dated on 06/06/2015 ONIDA WIN AC 1 TON W12TRC3
Sir,

We have bought a One ton window AC of ONIDA Make from M/s. Super Electronics, Uttam Nagar, Delhi (the Retail Invoice is enclosed herewith). After thorough research through the market dealers & discussing with them I reached to the conclusion that the Onida is the best package as per my need. The dealer provided me satisfaction and stated more peace of mind in terms of service assistance and durability of Onida’s product. But as far as my experience after the purchase, I felt that it was the biggest blunder of buying Onida. Initially, there was no demonstration after the installation. Later, after some months I made a request for the routine check-up & service provided by the company. After my rigorous follow-up they send an engineer many days behind schedule. He came and did the service as per his knowledge and norms. But I was not satisfied by the way he carried his work. Anyhow I have compromised on this because I had already gone through the pain and agony in terms of getting the routine service.
In the last week of May, 2015 the AC stopped working and servicing people checked it and informed that the compressor is not in working condition. Meanwhile an engineer on checking the problem stated me, the problem occurred due to improper service. I made a complaint in this regard on 6/6/2015 no. [protected] and I was informed that within 48hrs I will receive a call as such. But the same scenario was there and same kind of reluctance which I had faced earlier in terms of service. Now my faith is totally shattered. As per my experience the service is pathetic and the engineer’s are not up to the mark. They have informed us that the compressor will be replaced with in fifteen days as it is under warranty period.

After so many calls to your service personal and including yourselves and the complaints registered at Super electronics, Uttam Nagar compressor was replaced in the first week of July, 2015. It has been noticed that technicians/service personal deputed by your company are not properly trained and inefficient. They have wasted the gas and even burnt his hand while welding.

After the replacement the AC ran for two hours and suddenly stopped working. We had switched on the AC from the remote device then suddenly entire power of the house dripped. We have informed Mr. Naresh Tomar and he advised to check the electricity connection. The Electrician checked and told us that there is no fault in electricity connection/wiring. After so many calls and after a week passed, your service personal came and checked the compressor and informed that the compressor is dead. They have assured that it will be replaced with in two days. Even Mr. Naresh Tomar assured us over phone that the faulty compressor will be replaced with in two days. But ten days passed nothing has happened and nobody bothers to answer/attend our calls. I am totally exhausted with a kind of turmoil I have gone through with Onida’s system of handling its customers. I also requested Mr.Prabhakaran ([protected]) that you please look forward to my case. I have also mailed at [protected]@onida.com but no reply from your side till date. The amount of suffering and hypocrisy I have found doesn’t make me to believe in Onida.
If, within two days the faulty compressor is not replaced, we will be compelled to file a complaint in the appropriate consumer forums for redressal.
It is pathetic on the part of Onida and it gives unnecessary pain, anguish and agony in buying Onida Products.


Vinod Rathnaa
A-51, Laxmi Vihar (First Floor)
Mohan Garden, New Delhi-110059
Mob: [protected].
Copy to :
1. V.P/CEO Onida
MIRC Electronics Ltd. Onida House, G-1, M.I.D.C,
Mahakali Caves Road, Andheri (E),
Mumbai - 400 093.

2. M/s Super Electronics,
44/2B, Krishnapuri,
Outer Ring Road, Vikas puri
New Delhi-110018


Address:
Onida
MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E),
Mumbai - 400 093.
Telephone:
[protected]

TO THE ADMIN
SIR I HAVE MANY TIMES CALL ON ONIDA CUSTOMER CARE[protected]
AND REGISTERD COMPLAINT OF MY ONIDA 1 TON SPLIT AC
SIR MY AC IS NOT WORKING WELL. I M WRITING SOME OF MY COMPLAINT NUMBERS BELOW
THEN PLZ TELL ME WHAT CAN I DO . CAN I GO TO CONSUMER COURT


COMPLAINT NO DATE TIME NAME OF CUSTOMER CARE EXECUTIV
[protected] 23/4/2010 5:58 PM MISS. ANNU
[protected] 27/4/2010 6:00 PM MR . SUMIT
[protected] 10/5/2010 1:26 PM MISS. JYOTI
[protected] 22/5/2010 5:13 PM MISS. JYOTI
[protected] 31/5/2010 11:05 AM MR PRAFFUL
[protected] 5/6/2010 6:20 PM[protected]-------


OR I HAVE MANY TIMES CALL ON BELOW LISTED NUMBERS BUT NOT GET A POSITIVE RESPONSE


ONIDA ZONAL MANAGER ( MR NARESH TOMAR[protected] / 32908806
27455617 / 27452663

MR AHMED -[protected]

MR AMAR -[protected]

ADONIS ELECTRONIC LTD[protected] /[protected]

ONIDA ZONAL HEAD DELHI MR NARESH TOMAR -[protected]

ONIDA BOMBAY AC HEAD MR RAHUL -[protected]

ONIDA AC SERVICE MANAGER MR SANJAY PANDEY -[protected]

ONIDA BOMBAY CUSTOMER CARE[protected] /[protected]

MIRC ELECTRONIC LTD[protected] /[protected]

MIRC ELECTR LTD DELHI WITH MISS ELFY[protected] /14 / 27
[protected] / 26948822 / 2562721
ONIDA DELHI AC INCHARGE MR MANOJ SINGH -[protected]

ONIDA ALL OVER INDIA AC SERVICE MANAGER MR- KULDEEP KAUL
[protected]
SECRETARY OF MR GL MIRCHANDANI MR KUJJI RAMAN
[protected]

ONIDA DELHI ZONAL HEAD MR PRABHAKAR -[protected]

PLZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ
ANYBODY HELP


IF YOU ARE ALSO A CONSUMER OF ONIDA THEN PLZ REPLY WITH AGREE
MY CONTACT NO-[protected]
[Updated by iabhay.gupta Mar 17, 2015]

complain it to naresh tomar


The VP/CEO

Onida Home Appliances

India

Sub: Biggest Mistake to buy Ondia Product

Dear Sir,

I bought an Onida window Air conditioner (1 ton) from M/s Super Electronics, Uttam Nagar. Bill enclosed. After thorough research through the market dealers & discussing with them I reached to the conclusion that the Onida is the best package as per my need. Moreover, I even talked to the customer care in comparison with Onida like LG, Samsung etc about the product and vice-versa. Majority of dealers provided me satisfaction and stated more peace of mind in terms of service assistance and durability of Onida’s product. But as far as my experience after the purchase, I felt that it was the biggest blunder of buying Onida. Initially, there was no demonstration after the installation. Later, after some months I made a request for the routine check-up & service provided by the company. After my rigorous follow-up they send an engineer many days behind schedule. Since he came and did the service as per his knowledge and norms. But I was not satisfied by the way he carried his work. Anyhow I have compromised on this because I had already gone through the pain and agony in terms of getting the routine service. After almost a month has past of service, I faced a noise problem. I registered a complaint No:[protected] dated:- 20/4/2010. I made a complained at customer care but no response from them. I again made rigorous follow up on the complaint because of the same experienced I had in the past. At Last I received an engineer (Mr.Amit) for the rectification of the problem after one week. He stated me, the problem occurred due to improper service which led the water to enter in the circuit/Pcb mechanism. He rectified the problem but I asked for the assurance in regard for the smooth functioning of AC. But I again faced a haunting noise after couple of weeks and which force again to make a complaint in this regard dated:-16th May.2010 complaint No:[protected] and I was informed that within 48hrs I will receive a call as such. But the same scenario was there and same kind of reluctance which I had faced earlier in terms of service. Now my faith is totally shattered therefore I asked your people that to refund my money and take your product back. As per my experienced the service is pathetic and the engineer’s are not up to the mark. Meanwhile In this regard I tried to contact to you senior persons associated in Onida. Hence, I came across Ms. Lalita:-[protected] on 24/5/2010 (M/s Adonis Electronics Pvt.Ltd.) at your head office in Delhi situated at Mathura Road. Ms. Lalita after going through the whole problem given me excuse that the system got hanged therefore no person was able to arrived at your place. I was unable to understand exactly that if there has been a system failure then, how I was able to get the complaint no. mentioned above. After all she planned Mr.Amar:-[protected] to visit my place and equally offered me a replacement with latest model of N-series running at present. Mr.Amar visited my house on dated 29/5/2010 and with complete inspection at his end; he also reaches to the same result. He committed me a replacement with the new A/C and added with one year additional warranty as a regard along with the commitments made by Ms.Lalita earlier on the phone and I was promised to receive the new N-series by Thursday: dated:-03/06/2010. After discussing with my family, though I wasn’t interested to keep further relationship with you because by this time I ‘m totally exhausted with kind of turmoil I have gone through with Onida’s system of handling its customers. I am still adamant of not to have an exchange but to have refund. Later I again spoked to Ms.Lalita about not receiving the new AC as per her promised of day & date. Hence, she transfers my case to Mr.Naresh Tomar ([protected]) (BSI) and he told me that he will replace it and now I will receive the new AC by Monday. I said there is no need to replace because your company is least bother about the after sale service. Moreover while talking him (Mr.Naresh Tomar) on phone has no Idea about the problem and the commitments made so far in the past. Being unaware he was totally guessing during the conversation about the problem and commitments made by the earlier persons. He was not even aware that I got one year extended warranty with the new AC against my old one. It really gives me an idea that your company has not system, therefore I demanded for the refund and I requested Mr.Tomar to tell me the complete procedure in such regard. He told me that he will call me by next day between 11am to 12pm. On the next day of his call he comes up with the new solution which I have to accept in any circumstances. He told me that now after escalating this matter to the senior officer, he gave me an option of exchange of AC with the same model (which I’m using at present-WS) and on the other side if I will not accept this offer he will repair the existing AC. I felt very bad on hearing such words. Hence I decided now that, I don’t want to keep further relationship with your brand and I want a refund. Hence from the above process so far, I reached to such conclusion and learnt a lesson that your company is not the reliable company. However you are only bother to make money while selling but least bother to provide service. Therefore a trust for ONIDA as a BRAND OF CUSTOMERS is not your principle and the core value of the company. I also came to know that my complaint has been closed by your person (Mr.Javed Anwar) himself without consulting me or the higher officials of the company.

Hence I also requested Mr.Prabhakaran ([protected]) that you please look forward to my case. I have also couriered a copy of my mail to Mumbai Head office and at [protected]@onida.com but no reply from your side till date. I want a refund because it is very difficult to keep further relationship with you. The amount of suffering and hypocrisy I have found doesn’t make me to believe in Onida. The behavior from first service to Mr.Naresh Tomar and no reply from head office (Mumbai) have shown me the face of Onida. Since there is no response from head office of your company firms my believe that keeping further relationship will not be fruitful and healthy as they have become bitter in the past. Mr. Prabhakaran accepted incompetence behavior happened with me. How I will accept his offer now to continue a relationship with you. The Onida was not born yesterday; it exists from more than a decade. As you were also aware from above that I haven’t received a satisfactory assistance from your service dept since day first. Who guarantees of your professional standards in future. In hope that I will get the response at last through this mail or else I move to consumer court. Though I also faced a major difficulty reaching anyone of you since no one was providing anyone of yours E-Mail Id or Phone nos.

You can also contact me (Vishal Shirvastav) on below mentioned nos.

Regards

Vishal Shirvastav-[protected]/[protected]

Add:Burari (105/3, Gali no5, Ramesh Tyagi Colony, Jharoda, Burari, ND-110084)
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