Onida — No resolution of faulty TV complaints from last 5 months

Address:

Pune, Maharashtra

We are purchased a Onida -Ultra slim TV on 06/12/2014. Which is a faulty and we have logged complaints twice, but till now issue is not resolved. 1st Complaints number [protected] dt. 31/01/2015 which is not resolved and closed. 2nd complaint number [protected] dt. 27/02/2015 is open. Service center tried to close 2nd complaint without resolution and register a new complaint. But we are not agree and for them to resolve isssue under same complaint number. As we belong to city's rural part. Service center people stated that we can only provide service on weekly basic on Friday that too on Friday they are not visiting after discussion to resolve the issue even we are on the leave for the day. Also they stated that they don't have the spare parts required to resolve issue. During complaining the issue to customer care they can assure us that issue will resolved within two days. So from last 5 months issue was not resolved. Do we exect issue will be resolved in this week or Onida can straightway state that they are unable to resolve the issue and replace the faulty piece ?