Onida — ONIDA AC complaint # 1503 B[protected]. Over 45 days sr. citizens suffer asthma and poor service

Address:

Chennai, Tamil Nadu

ONIDA Window A.C. 1.5 Ton - Model: WG 18 N TRENDY PWS 3-Mar-15 to 12-Apr: Unit taken to service station and still awaiting delivery. Senior citizens suffering Chennai heat from asthma without AC for over 45 days !! 3-Mar-15: Registered complaint ( 1503 B[protected] for AC not working 3 days later, Technician (Azad) arrived. Resolves it as gas leak. Quotes Rs.2600/- and takes unit to service centre, Madippakkam with a promise to return it on Monday the 9th March. When contacted on Monday, they mentioned the leak is deducted in the coil and hence it will be soldered and painted and the nit will be ready by the next day i.e., 10th March. Even after 4 days the unit was not delivered. After a week, it was stated that the compressor was not working and needed to be replaced. They asked for bill copy so that it can be replaced under warranty. Nothing was heard after we provided them the bill copy. Upon follow up in the next few days, they stated that the base is corroded and hence the replacement compressor could not be fixed on it. Again after several telephonic inquiries, they said that the coil is completely damaged and it had to be replaced. Every week we hear one new part that is not working. There is nothing left in the AC that they have not mentioned as a problem after over 45 days since they took the unit !! Reached out to Sales Manager Mr Delli Babu who promised to see that the unit is delivered duly filled with gas in a day or two. As senior citizens battling chennai heat and asthma, we are helpless and hope for Onida's executive management to provide us some respite. If not, we have strong reasons to believe the whole after sales service is a big scam at Onida to rip helpless people of their retirement funds in the guise of repairs.