Onida — Washing Machine Complaint

Even though the customer support is notified they cannot do anything else other than raise a new complaint ticket. The technicain asks to close the complaint, and onida customer support closes the complaint without verifying with customer.


Its been more than a month the washing I'm having is not working and there have been a irresponsible behavior from your service team.

Product Serial Number : W062T5B4AG5001520

29-Aug-2014 : Raised complaint that washing machine is not working. The washing machine stops after some time (2mins~)

Technician (Lokesh) visited in 2nd week of September and said its sensor problem.

He replaced some part and left.

When I checked it was found that the water comes into washing machine, fills the tub and overflows out. There was no spinning of drum /washing.

I called up technician and informed the problem.

19-Sep_2014 : Even after a week when technician didn't turn up I contacted customer care. To my surprise it was told that the complaint that I raised is closed that too without a verification call.

Then the customer care executive raised new complaint request.

20-Sep-2014 : Onida technician Lokesh (phone number : +91 [protected]) called me and informed that he will visit on 22-Sep-2014 to fix the washing machine issue.

22-Sep-2014 : Since the technician didn't turn up I called him. He informed that he will visit on 23-Sep-2014.

23-Sep-2014 : Again the technician didn't turn up. So I called him. He said he will give phone number of another technician named Mallesh (+91 [protected]) and said Mallesh will visit my place to fix the washing machine issue.
I called Mallesh and he promised to visit my place on 24-Sep-2014 at 5:00pm.

24-Sep-2014 : To confirm the time I called twice to Mallesh. He didn't answer.So I called call center and got to know that the complaint is closed. The customer executive said he cannot do anything but raise a new complaint request.
So a new complaint was raised Complaint # [protected]

The customer care executive shared with me two numbers 1) +91 [protected] (Rahim)(Number temporary deactive) 2) [protected] (Shekar) and speak to them.

I called +91 [protected], one lady answered and asked me to contact +91 [protected] (Chandra).

I called +91 [protected] who asked me to contact +91 [protected] (Omkar)

The unruly reply from Omkar has made me to write this email to you.

It has been a harrowing ordeal with Onida Service, that too after paying Rs.1250/- for AMC (EWC No: [protected] Date : 26-Apr-2014).

I was skeptical while buying Onida Washing Machine but there was a person from Onida at that time in the showroom who promised that Onida is very focused on improving its relationship with customer and there will be no problem in dealing with the service centre.

I request you do take necessary actions to fix washing machine issue ASAP or refund the amount I paid towards the purchase of washing machine and AMC else I will be forced to file against you in consumer forum.