Onida — Window AC 1.5 Ton Damage of AC by Onida Service Centre and Refusal to replace parts under AMC

Address:

New Delhi, Delhi

I have lodged Window AC complaint under Complaint No.1407A[protected] on 7th July, 2014. Technician who attended the complaint informed that the AC needs gas filling and said that another engineer will come to fill up the gas. The engineer (Mr. Shoukat) who came to fill the gas came to my house and tried to fill the gas but he DAMAGED THE COOLING COIL and told that this AC requires cooling coil replacement and said the we have to pay Rs.3500. In this regard, it is to inform that we have taken AMC but he denied and asked for the money. It is surprising that he damaged my AC and demanded money whereas I have already taken AMC to cover AC faults. Onida is making money by charging Annual Maintenance Contract of Rs.1800 per annum but DOES NOT provide service. POOR AFTER SALES SERVICE. DO NOT BUY ONIDA PRODUCTS.