Onida — WORST CUSTOMER SERVICE | |
We had a problem with onida washing machine ( fully automatic). I file a complaint on 21/10/14. but the service man came on 28/10/14. worst service done, he said that we have to change the board it cost 2500/- after that you will not get any problem. but on the next day itself its not working. totally we paid Rs 3600/- after that several times i made call to that service man. but till now he is not responding. they are not rectifying the problem. we suffered lot within this 15 days. we need a proper solution, either they have to refund the money or else replace the product. very bad experience we met with this onida product.
complaint id - [protected] dt- 21/10/14 ( not properly serviced)
new complaint Id- [protected]
dated - 05/11/14 Was this information helpful? | |
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customer support has been notified about the posted complaint. | |
 2 Comments | |
Comments
I am Anitha gnanadasan. i complained about onida washing machine service .after this they made a call on 08/11/04 @7.30Am. but the same service( T. Siva Kumar) man came at 4.30Pm. at that time here, power cut. so went away.no improvement . so we need some other person to come and service. kindly make some arrangements for this. thank you.new complaint Id- [protected] dated - 05/11/14
Reply
WE bought a onida washing machine on 05/01/2012. for the past one month we had a problem with it. so made a complaint on 21st oct.2014. Ref id : [protected] . but the service man came after 1 week. but they dont have the spare parts. again we compaint on 05/11/14 Ref id: [protected]. they dont even bother about the situation of the customer. they said the mother board has to be changed so we paid the amt Rs. 3600/- ( including service charge). worst service done by the serviceman. the product is not working till now. the service center gave another number . Aminijikarai service center, the owner dont know how to talk with customer. such a worst service we never ever had. such customer service center should be closed and authorisation should be cancelled .we need justice, as a customer we want the prompt service otherwise please return the money.
please help us to come out from this problem.
regards
Anitha gnanadasan.
please help us to come out from this problem.
regards
Anitha gnanadasan.
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MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093