[Resolved] Online SBI — Outside cheque of your bank not accepted in your branch

[Resolved] Online SBI — Outside cheque of your bank not accepted in your branch

M milind shripad mahajan from Pune, Maharashtra

One outstation cheque was tried to deposit in your branch at Vashi but it was not accepted by your employee in Sector 14 branch. While similar cheques were reimbursed in other banks other than SBI. What is the logic? I had specially opened account for faster clearance of this cheque. Your person is asking to go to Alibag which is 60 kms away... Can you answer otherwise I want to close this account... Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved State Bank of India [SBI] customer support has been notified about the posted complaint. Oct 29, 2014 Updated by milind shripad mahajan Even you branch people are not lifting phone when I tried to contact for such information for Vashi Sectoor 19 branch Koperkhairne branch It is very awful experience and I had opened account just 2 days ago, in your bank supposed to be largest bank in the country. Banks like Shyamrao Vitthal or Abhyudaya Coop Banks which are relatively very small ones, offer much better customer friendly service...
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milind shripad mahajan

from Pune, Maharashtra

After my wife stood in the queue for more than half an hour and when her turn came, she was told that the cheques needed to be deposited in Alibag branch (Dist Raigad). When I called her she narrated the story. Then I filed complaint online.

Later on I again asked her to go there (as other banks-not SBI, had accepted& cleared as well, the similar cheques in Mumbai branches which were deposited by my relatives) and complaint to manager who directed her to go to the counter, where the employee had gone for lunch and again she had to wait for half an hour!!!. She was informed that it would take 15 days to clear the cheques while other banks from Mumbai same cheque were cleared in 12-13 days!!!

Such is state of affairs at SBI branch...and I am only 2 days old account holder in the bank and getting such response and level of customer service..

As per new PM, Mr Modi, govt servants will be more accountable hence after in his tenure which needs to be highlighted to the media...