Bata India Ltd — Non delivery of shoe

Address:

Ranchi, Jharkhand

I (S.B.Tiwari) placed online supply order to bata india through his online portal on dated 01.12.12 and amount of one pair shoe paid through net banking in the same date. I tried to contact his customer care through his tollfree number [protected], but nobody receiving the call. Again I complain through email but no action is being taken from their end. My order number is 10100279, dated 01.12.12, Article number 8332092 and amount paid Rs. 549.50.
When I tried to see the status of order through his order tracking system, It is showing that payment received . Kindly help me.