[Resolved]  Naaptol / Sofa Cum Bed — defective piece

I ordered and received an ultimate sofa cum bed through Naaptol. while opening the parcel the nozzle to attach to the electrical pump was not there. on examining the main item out of three openings to pump air in, the middle opening was not having the valve +closure as the other two opening. So the air was not at all kept in side.
On continuously writing to the customer care they send the nozzle only. -3 times.To convey properly I attached the photo ,but again they spent time forwarding complaint to somebody else related to the Ad agency etc.I registered a complaint directly to CEO of naaptol,posted complaint in their feed back site, but at last replied that the warranty period is only for 7 days,so you purchase it from near by shop.
I feel now that this advertisement through TV is to cheat public.The distributors are supplying the defected /second quality substances in India for their profit.
Details:-
Ultimate sofa cum bed Useful in Living Room &
Bedroom ordered on 1.12.2012( order ID :5510696) through online and received
on 14.12.2012.
( from Naaptol-27/02/2013
Naaptol team
Thank You for your valuable feedback your case id is :4235944)
there should be some control over such online Tele marketing sites to confirm quality and after sale service from the distributors
Thanking you
Dr.E.Surendran,Thrissur,Kerala