[Resolved]  Pepperfry — Pepperfry=people fry

Address:

Tamil Nadu

Bogus E-commerce website-beaware

Pepperfry Support via 0urg52gcphqqir.9-cmjleau.9.bnc.salesforce.com

Jan 26 (2 days ago)

to me
Hello Member,

Thank you for writing to us.

We regret the inconvenience caused to you.We at pepperfry do our best to not give our customers any cause to complaint. Please return the product at the address mentioned.We have sent the declaration form at your registered email address.We will bare courier charges upto Rs.150. Once you ship the item please intimate us with the courier details,courier receipt and your bank details. The refund for the items will be in the form of pepperpoints and for courier we will refund in your bank account.

It has always been our pleasure to serve you as our customer.
For any further assistance, you may contact our Customer Service team on #[protected]

Regards,
Mehul D
[protected][protected][protected]
From: guru.[protected]@gmail.com
Sent:[protected]:54:00
Subject: Re: Return of product purchased on Pepperfry

Hello,

it is sad that i made order without studying the user comment/review about
the pepperfry e-commence wesite.

seem like the way you return the amount is strange and no other e-commence
website have such vague procedure.

I Cannot trust.

regards,
Guru.

On Thu, Jan 24, 2013 at 8:40 PM, Customer Service <
customer.[protected]@pepperfry.com> wrote:

> Dear Gurumoorthy, ****
>
> This is with reference to your Order No:
>[protected]HOW1308DE141691/HOM1713MA241141 with www.pepperfry.com****
>
> At Pepperfry, we try our best to not give any cause of complain to you and
> are sorry to hear that the The Corporate Edge Multi-Memory, Ravenn Espirit
> Three in One Photoframe needs to be returned.****
>
> Here are the next steps:****
>
> **· **Fill and print the Declaration Form attached in this mail
> (Alternatively, you can download the Declaration Form on www.Pepperfry.com.
> Click 21x7 Support (On the top right of the page) and click on Download
> the Declaration Form <http://www.pepperfry.com/media/Declaration_Form.pdf> under
> Helpful Links)****
>
> **· **Pack the unused item(s) back in its original packing with
> all accessories, tags and papers etc****
>
> **· **Send the item(s) to the Return Address mentioned below****
>
> **· **Please retain your shipping receipt and forward the name of
> the Courier Service used and AWB (Tracking Number) along with your Order ID
> to [protected]@pepperfry.com****
>
> **· **Please scan the Courier receipt and send it via email to
> [protected]@pepperfry.com****
>
> **· **You will be reimbursed towards your shipping costs as below:
> ****
>
> **a. **Precious Jewellery – Upto Rs.300****
>
> **b. **Everything else – Upto Rs.150****
>
> **· **Shipping costs will be reimbursed via an online bank
> transfer****
>
> **· **Please update the bank details required as below and
> forward the details to [protected]@pepperfry.com ****
>
> **· **Item(s) will be checked at the destination****
>
> **· **Your payment is sent back to you as Pepperpoints after the
> item clears all checks****
>
> **· **The Pepperpoints will be valid for 15 days and on any item
> worth Rs.15 more than the Pepperpoints value.****
>
> * *
>
> *Return Address: *
>
> * *
>
> Pepperfry Returns****
>
> TrendSutra Platform Services Pvt. Ltd.****
>
> 301 B Wing, Commercial Complex,****
>
> Kohinoor City, Kirol Road, Off LBS Marg,****
>
> Kurla (W) Mumbai - 400070****
>
> India****
>
> * *
>
> *Bank Details:*
>
> * *
>
> Name of Beneficiary Account Holder****
>
> Beneficiary Bank Name****
>
> Branch****
>
> Account No****
>
> Account Type****
>
> IFSC Code****
>
> ** **
>
> ** **
>
> Please do remember to send the AWB and the Bank details to
> [protected]@pepperfry.com to enable us to process your refund in time along
> with the scanned copy of the courier receipt. ****
>
> ** **
>
> We do regret the inconvenience caused to you and hope to resolve this
> situation to your satisfaction. Do let us know in case you need any
> clarifications, we will be happy to help. ****
>
> ** **
>
> Regards**
>
> * *
>
> Team Pepperfry****
>
> ** **
>
> *This is an auto generated e-mail and the sender will not be able to
> receive and respond on this email id.*****
>
>
>
>
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> should not be read, copied and used by anyone other than the intended
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