[Resolved]  Snapdeal — Company given fake offer of selling Mahindra Duro Scooter on Internet and ate my Hard Earned Money

Address:Gwalior, Madhya Pradesh

Dear Sir,
I ordered Mahindra Duro Scooter from Snapdeal.com on Jan 17, 2012. I ordered Scooter at Faridabad Location and paid 40,290 INR from HDFC Credit Card. I actually have Permanent Residence at Gwalior, M.P. I ordered Scooter at my Cousin Brothers Address in Faridabad. I contacted Snapdeal Customer Care before making the order. They people said I can order at my Cousin's House and I only need to be ready with Driving License and 3 Photos as Documentation when Mahindra executive will deliver Scooter at my Cousin's Address. After confirming same I go ahead and made the order.

After 1-2 days, Mahindra Dealer from Faridabad contacted me and ask documents from me. But when he know that My Documents are on address of Gwalior, M.P, He said me that he will give me Scooter and complete papers excluding Registration and will refund me 2400 Rs and I have to do Registration by self at Gwalior RTO. I agreed to same. But next day, Area Manager of Mahindra2 Wheelers Mr Sarthak Shrivastava call me and said their company will deliver the Vehicle at my Home in Gwalior as per their offer at Snapdeal. I agreed with them. Later they ask me that i have to pay difference of 2112 INR also if i take delivery at Gwalior due to tax difference in both states. I agree to that also.

Few days back their Area Manager from M.P State Mr Manish Shrivastava call me and told me to complete formalities and take delivery from their Dealer Kushagra Motors at Gwalior. I went to dealer and found that He is giving me Scooter that is Last Piece with him and is defective, Scooter has Scratches, Tire has cut and Colour faint on body. Their dealer also deny to give me Extended 2 Years Warranty as per the Snapdeal Offer. I ask their Manager to arrange me fresh scooter. I also ask them to arrange me scooter from other dealer in Gwalior that is Maheshwari Motors, who has fresh scooters in stock. But their manager deny to deliver me scooter from that dealer. In last their manager told me to wait for few days for fresh and new vehicle.

But, without any prior information, I received email from Snapdeal that they have cancelled my order on Jan, 31, 2012. However my money is not received back till date and Snapdeal as well as Mahindra are not replying to any my emails.

These both companies are 100% fraud company. They donot have capabilities to fulfill orders and making fake offers as selling automobile over internet. If in within next 3 day, I did not get my money refund and compensation of 7000rs for all the inconviniences occured to me in dealing with these companies, i take legal action against these both companies....

The Order ID at Snapdeal Website is[protected] and Sub-Order Number is [protected]

Thank You.

Expecting an Resolution of the matter...

Harsh Pratap Singh.
Email: [protected]@yahoo.co.in
Mob:[protected]
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information