[Resolved] OnlineClues.com — Faulty product, fake numbers on website, unable to return products

vyasa

from Valsad, Gujarat

Address:	122001
Website:	Ecommerce

I have ordered combo of 3 linen shirts (Dark blue, sky blue & white) on 20th may, 2016 and i received my order today on 23rd may, 2016. I opened the parcel and saw all three different colored shirts. (Pink, yellow & red).

Then i tried calling the customer service numbers +91-[protected], +91-[protected] which are displayed on website. But call didn't go through. It is saying that the call is busy or call is not reachable.

However, i mailed my query on email-id [protected]@gmail.com which was mentioned on company's website. But i am not sure if it is real or fake email-id.

What next? As i want to return this products asap and want my money back along with compensation for inconvenience which i have faced because of company's mistake. If company is not responding back to my email or my query, they will bare the consequences.

Was this information helpful?

No (0)

Yes (0)

Jun 24, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

May 24, 2016

OnlineClues Customer Care's response Hello, Greetings from OnlineClues! We regret to inform you that we were unable to find the details. We request you to revert with the below mentioned details : Order ID: Registered Phone Number: Email address used while placing the order: We look forward for your reply so that we can do the needful. Please fill the product return form on our website so that we can proceed. Onlineclues customer care team