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Orient Electric India Complaints & Reviews

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Last updated Jan 28, 2024
Complaints 399
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Orient Electric India Phone Numbers

Phone
+91 11 4050 7000
151
57
Fax
+91 11 4050 7004

Orient Electric India Website

Orient Electric India Head Office Address

82, 1st Floor, Okhla Industrial Estate Phase - III
New Delhi
New Delhi District
Delhi
India
110020

Orient Electric India reviews & complaints(399)

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S
Saify L
Jan 28, 2024
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Service not available

Address:Bangalore

No service appointments available.
After having a break down they were forced to accept my scooter at the service centre . Was returned with same problem, on trying to get a service appointment no appointments are not available on the application. Scooter is not charging now ....
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K
Kothwal24
Dec 30, 2023
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I Tome fan

Address:Hyderabad, Telangana

Hi

Had issues with one month old fan and on complaining technicians visited twice and was advised that the fan needs to be replaced.

Firstly getting the technician was a hassle and after all they even after the visit and the recommendation to replace the fan I had to keep chasing and chasing the Hyderabad lead and Telangana state lead and I am really frustrated with apathetic customer service and false promises.br...
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कुन शॉ वर
Nov 22, 2023
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Orient Electric Geyser

I'm exhausted, as now I can see no one is here to help me out, neither customer care support team nor any senior technician as at the end I'd paid the money to the senior head of greater noida region over whatsapp for visiting charge and now after taking money 3 days before they are not responding. The head of service provider is Mehdi Hussain [protected] of greater noida and he is not picking up my phone at all. I raised the issue with the...
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G
from Delhi, Delhi
Sep 19, 2023
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JAZZ fans issue

I am chasing for this issue since last 4 months with Orient there is a manufacturing defect in their celling fans JAZZ model you will always get irritating noise whenever fans is on their multiple enginers visited my place bit no one resolve this issue and also they are saying it's issue in manufacturing but they are not ready to replace my fans. It's really frustrating....
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S
Sunanda Deoda
from Ahmedabad, Gujarat
Sep 1, 2023
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Gas geyser leakage

Address:C 1101, Sun Sky Park, Ambli Bopal Junction, Ahmedabad

Water leakage fm gyser nob...
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S
Sohelahamed
from Pakur, Jharkhand
Aug 1, 2023
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Not getting repair of my I-Tome BLDC (with remote) ceiling fan.

Address:240, 1st Floor, Okhla Industrial Estate Phase - III New Delhi - 110 020

Dated on 07/05/2022 I was ordered Orient I-Tome BLDC with remote ceiling fan from Amazon. I got defective item and replaced it. Dated on 15/05/2022 I got the replacement.
After 4 months o[censored]se it stopped working. I complaint to orient electric and within few days a technician Call me and asked about the problem and to send the invoice, warranty card, & the video through Whats App. He told me that the Board(PC) has damaged. After a...
+3 videos
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S
Shakshi Dhanki
Jun 30, 2023
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Geyser repair

Address:Shiv Sai nagar colony, Bairagiguda, hyderabad

Pathetic service. No proper response after lodging complains. Have to do number of calls, but no proper service is done. each and every time I place a call, different false statements are given but the work is not done. Everytime complain is placed they take 1week to 10 days to work on it that too after so many follow ups.
Worst decision of buying product from Orient....
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S
Sathish Khumar
from Chennai, Tamil Nadu
Jun 19, 2023
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Hector 500

I have purchased BLDC Hector 500 model celling fan on March 2023. Within a month getting friction sound while running. I have raised complaint twice, service engineer came and attend the complaint. Then friction sound was reduced and not completely arrested. In recent days, decibel rate is high and we are unable to sleep peacefully.

I request you to kindly arrange for product replacement....
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R
Rajkumar/2211
May 23, 2023
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10 litre geyser, service

Address:9-5-3,

I have purchased 10 geyser from your company, through flipcart. It worked well 7 months. Later on it's not heating n small leaking also started.
On March 27th I have contacted customer Care n registered complaint. After one week technician called me asked all the details n he said new tank n coil ordered and will come ASAP. One month passed, again I called technician what happened so far not visited. He said some stories but not visited....
+2 photos
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A
anilguptayours
from Pune, Maharashtra
Apr 24, 2023
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Cloud 3 Call ID C23040700097

I bought this fan last month and facing issues, I raised a complaint Call ID C[protected] on 7th April 2023 to fix the issue however it is not fixed by Orient yet(24th April 2023 even though called so many times to customer care and local service provider....
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P
pjsubrahmanyam
Apr 18, 2023
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Orient aero slim fan

Address:Hon 4-19/26, Laxmi Nagar phase 2, Dammaiguda Hyderabad Telangana

NC[protected] is my complaint number . Complained about my ceiling fan aeroslim is not working with remote though power is going to it . Though complaint is registered on 14th April, no one has addressed the problem yet. Very bad service on your part....
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N
Nee gupta
Apr 14, 2023
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I am complain about the ceiling fan

We phase some issues in the celling fan which we recently buy in offline....
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A
Ajay Samuel
Apr 11, 2023
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Aeroslim Fan

I have purchsed this fan from Amazon. The company never contacted or responded for installation and I had my electricion follow the video to get the product installed. However, the fan does not work properly. It sometimes does not switch on and other times, it switches on briefly and automatically switches off after a few seconds. The light also does not stay on for a second, just turns on and switches off immediately. I have tried the app...
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J
Jcd26
from Mumbai, Maharashtra
Mar 20, 2023
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Unprofessional Customer service staffs

Since 25th of Feb, I have been chasing your customer care to repair my fan. They've continuously given me new concern numbers everytime I called.
NC[protected],
NC[protected],
NC[protected]
But the numbers of repairmen they provide me, don't answer calls.
Today I called 5 times, wasting 1.5 hours, a guy named Neeraj answered my calls. He kept trying to transfer my call to a supervisor and the supervisor...
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L
lingamurthy p
from hyderabad, Andhra Pradesh
Mar 16, 2023
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No response after sales

Dear Team

i would like to bring your notice of my OLA experience the same was pathetic interms of products and service

please find below list of events

1. Initially i had booked 5-6 times for ola test drive however no one visited ( test ride booked with mobile number [protected])
2. After awaiting for long time i visited ola experience center -Begumpet - there no one responded first time...
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S
Sarabjeet Sodhi
Feb 20, 2023
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Orient Heat Convector -- Heater not working

Dear Sir,

I purchased an Orient Room Heater from M/S Baldev Electric Co, located at 5 Prem Jeet Market, near Aarti Chowk, with GSTIN: 03AAUFB7260K1Z4 on January 20, 2023. I have the original bill, and the company has given a two-year guarantee. However, my heater is not working, and I have lodged a complaint three times with the dealer, M/S Orient Electric, but I have not received any solutions to my problem.

I...
+2 photos
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K
k_jas0077
Feb 20, 2023
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Water heater problem

Address:Algon kothi VPO marhi nauabad district tran taran

I have purchased a water heater before 6 months from your company but now it is not working at all . It doesn’t heat the water but it has the red light on it but the water is cold in it . Please send some workers to fix ta problem . As it has 2 years warranty on the product.We are facing a big problem due to this issue Please fix it as soon as possible . For my address please call at [protected]...
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M
Mohammed Arshad Hussain
Dec 5, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not responding to my serious complaint

My complaint number is 2763895 i have registered a complaint about the serious issue in my scooter brfore 5 days the front suspension bolt is fall of and all the buttons except power are not working, there's a front brake noise while reversing the scooter indicator button horn button headlight high beam/DRL button are not working, scooter grab rails are loose and unable to open charger flap and close properly i have tried contacting ola customer...
+1 photos
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A
Anil Kumar BSRDCL
from Patna, Bihar
Nov 24, 2022
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Company is not providing services Megus Neo Desert Cooler 85 Ltr as per Guarantee Card.

Address:Anil Kumar, Rashtriyaganj, Ward No.-7, Phulwarisharif, Patna, Pin-801505

I have purchased through Flipkart vide Invoice no.-FAC6EU[protected] dated 28.05.2022 an Orient Electric 85 Ltr. Desert Cooler. The flipkart has provided a old outdated cooler and major fault found and i have requested to replacement, but flipkart cancelled it on 31.05.2022. The Orient Electric India has given a Guarantee Card of
aforesaid cooler for 1 (one) year. Some minor issues regarding cooler were resolved by Oriant Electrical...
+1 photos
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S
Subham214
Nov 8, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Orient geyser 15ltr leakage problem

Address:Service center , RACHNA NAGAR GOVINDPURA BHOPAL 462016

Orient geyser 15ltr model no. WF1501P and geyser is under warranty. I have complaint around 15 days no one came my house and company helpe line no. I call and its tell me it is your complaint is pending and service center does not accept my call and I have complained orient help line and company sent me this msg "Dear Customer, your call NC[protected] has been registered, share your experience. Highly Satisfied - 6937 Satisfied - 3400 Dissatisfied...
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