This is in reference to the harassment from one of your insurance agent.
Mr. Ajay Warikoo - agent no. BA[protected].
We have purchased few policies from him. Now at time of claiming the medical insurance, he has been harassing my parents who are senior citizens and when I spoke to him regarding the claim, he said it is not his duty and then he started abusing me.
I would request your support, as my parents have been taking services from your insurance company since last 15 years and we have never faced this kind of problem before.
All agents have been very well behaved and know how to respect senior citizen. But since we are dealing with Mr. Warikoo, my old parents have been facing hardships and harassment.
This agent has been misguiding and illtreating them. When the matter was approached to me by my parents, I spoke to this agent and he abused me. He sounded drunk in evening around 430pm and went to an extent by telling me that he will get me abducted.
Sir, I am feeling very helpless for my parents, as they stay alone. I am also feeling very threaten by this agent of yours.
I have raised this issue with Customer Service Dept of your company, but there has been no response. Whereas as per your company motto "Customer friendly-as an Oriental tradition" but I do not agree with that as I have not received any response from you from last 6 days. Its very disappointing.
I hope my compliant would be taken seriously here and I would be given due justice. Was this information helpful? | 
Till the time insurance officer in holiday ...wn he bk god know???????
As telephonic discuss with Heena ...Friday evening-19th Feb-(7:02PM) you assuring me due to coming Saturday & Monday insurance officer n holiday...Will 100% resolve your problem max Tuesday or Wednesday .Neeraj is following same .I have drop the SMS (Wednesday-Neeraj-10:40am & Heena 01:28 PM) both of you but problem remain same/no reply/no action.
Humble Regards,
I have no words...Pls chk trailing mail. (23Oct-2015 to 25th-Feb-2016)
Would like to bring to your attention the issue faced me due to the Raksha TPA Team.
Have discussed a lot and requested the medical cliam, but the Raksha TPA Team is not willing to bring support met . Started facing lot of issues due to the Raksha TPA with United India Insurance Team lack of timely support .Mentioning below the issues faced due to the Raksha TPA Team…...
A. Raksha TPA Team (Mr Neeraj ) not attending call or SMS regular bases, I have done 11 SMS to Neeraj –Reply Zero, …...41 Call regular bases attending only one call…….. Coordination and communication gap between - Me & Raksha TPA Team.Pls chk trailing mail carefully.
B. He does not have time for Customer Service …….leading to Poor service .
C. Doing Mail/SMS/Ph Call ………for more than 115 days.
D-I am lacking confidence….. for medical help By Raksha TPA.
Would request for your immediate intervention.
****Every time only one reply by mail -We are still in process of getting the approval from Insurance company
Why are harassment patient, till the time she is not good condition, Sorry for you, you can directly touch with hospital(On line transmission-Patel Hospital Pvt Ltd, Civil line Jalandhar Ph No[protected] Fax No[protected], www.patelhospital.com ).I am working in MNC but feel it working in Government service…… where we are playing mail to mail .
When writing complaint letter .you want to keep it short and to the point to help ensure that your mail will be read in its entire .If you write below trailing mail l, it’s highly unlikely that someone will down and real all mail. The Complaint letter should be addressed to the hospital. The address and contact information of the patient ………should be available on the hospital’s website .
If I am wrong or giving you false information to you, pls take the legal action me or patient.
Regards,
Deepak
Regards,
Deepak
[protected]