Ortel Communications — Refund against surrendered connections

Address:

Visakhapatnam, Andhra Pradesh, 530014

Sir,
I surrendered my ortel broadband connections with ortel id 00928339 in apr 2013 & another connection with ortel id 00980411 in apr 2015. I was supposed to get a refund of rs 2000/- (Rs 1, 000/- for each connection) against both the connections. At the time of surrender i provided my bank account number for refund. But neither i could get refund in my account nor got a cheque. I contacted ortel office in vizag by phone and via e-mail several times for the same. However they are not giving any answer to it. Every time they are writing my complain without any complaint number. I contacted their head office in bhubaneswar through phone call. But in their record, i am not supposed to get any refund. However, ortel office in visakhapatnam have got record for my refund. The ortel office address in visakhapatnam is: -
"ortel cable and broadband services, 1st floor, shipika building, naval park, scindia junction, post - gandhigram, visakhapatnam - 530014

Presently i am posted in mumbai and unable to visit their office physically. I could not get any positive response from their vizag office whose phone number is[protected].