Akosha.com - non refund of fees

 
3 Reviews
User
  dr jagdish on Jan 25, 2013
i paid rs 499/- as premium fees for resolving a complaint against ICICI direct. but they could not do it. i asked for refund of the fees paid, which is as per their own terms and conditions, that if one is not satisfied with thier services, they will refund if asked within a month. yet, i was denied refund , instead they r offering a voucher of same amount , to be used in future, in one year, if i have any complaint against some one!!!! what a great deal !!!! r they not cheats????
Complaint comments 2 Comments     Updated: Resolve this Complaint  

Comments

N Feb 9, 2013 by
User
ManishGupt  
 
I too think. The whole team is playing the game and with customer's sentiments. They too are big cheaters.
N Jun 22, 2015 by
User
Akosha Team  
 
Dear dr jagdish,

We really regret that we acted so callously on your complaint. We just messed up. Although we can't give you your time back, we would still like to do our best to help you out. Unfortunately, we are not able to locate your Akosha ticket based on the details you have given on this post. Thus, we request you to fill this form out so that we can identify your ticket: http://bit.ly/akoshacares. Post that, one of our senior team members will give you a call to help you out.
Despite the fact that we try our best to resolve complaints, we are not able to do that for all. Here is a Quora post by our founder which will explain the constraints that we face and what we are doing to overcome them: http://www.quora.com/Is-Akosha-actually-able-to-resolve-consumer-complaints/answer/Ankur-Singla-8.
Hope you'll understand.

Regards
Online Team
Akosha

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    Akosha.com - non refund of fees

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    Company: Akosha.com
    Complaint category Category: Other