[Resolved]  Croma Retail — item not received

Address:

Dehradun, Uttarakhand

Date:1 October 2013 Subject: ITEM NOT RECEIVED- Item: LG 21 Litres MC-2149BB Convection Microwave Oven [protected] for Paisa pay ID [protected] Dear Sir/Mam, This is to be informed that I booked my item on 30th Aug 2013 through ebay, and the item which was send from Cromaelectronicstore, was shipped on 3rd September 2013 through Blue dart Courier (AWB-[protected]) and on 6th september2013 it was held up in National Highway Hub due to some REGULATORY PAPERWORK . ie Form No 16 which was not submitted by the seller ie Cromaelectronicstore. I am following up with ebay customer care regularly for my item but only false statement are given, saying that I will get my item soon. So, I registered for the item on my ebay guarantee claim (281976) on 17th September 2013 for Paisa pay ID [protected] and they told me that I will be updated for my item. Till now there is no mail in my account. Than, I called to Croma Customer Care and talked to one of the executive Sujata she told me I will get my item next day, before that I had also talked to Ebay Customer care executives faizal, rohit, patel and many more but nothing has happened so far only false remark was given by them. I even called up Blue dart regarding the item but they told to submit the form No16 and so I informed ebay and Croma about it but no action was taken so far. On 28th September 2013 I again called up Ebay Customer care Mr Sunny for refund but he told me that my item has been shipped and they have asked for form no 16 from the seller and by evening item will be cleared from the National Highway Hub and I will get my item by 48 hours ie on 30 Sept 2013 by evening. This complain was registered from Mr Sunny and my SR No ie 1-[protected]. I had therefore request Croma to cooperate with ebay/Bluedart and send them REGULATORY PAPERWORK. ie Form No 16, so that I will get my item at the earliest. Kindly find my details of the item:- Buyer transaction details for PaisaPay ID [protected] Blue dart Airway bill number: [protected] LG 21 Litres MC-2149BB Convection Microwave Oven[protected] Name - Infiniti Retail Limited Tel - [protected] email - [protected]@gmail.com Shipping address: Rajiv thapa 6-A Garhi Cantt (near cisf colony) Dehradun 248003 Uttarakhand M:[protected] Regards, Kailash Thapa Email id: [protected]@yahoo.com