[Resolved]  Hitachi 1. 5ton A. C — Rude behavior of senior sales person Mr.Yogesh (opera house)

Address:

Mumbai City, Maharashtra

Dear Sir,

I the undersigned, had purchased Hitachi 1.5 ton A.C on the 23.5.2013 from your opera house branch,Mumbai. Installation was done by carpenters and not by trained technicians from Hitachi.
Still, till date, proper demonstration from Hitachi is pending from your end.

We had also negotiated for buy back of our old A.C for Rs.3000/- , which was in working or non-working condition as stated to us.
Your sales manager, Mr.Yogesh, disturbed us on 25.5.2013 at 9.12pm from the following number :[protected], stating that the old A.C was without a compressor.
We from our end very politely replied to him that what ever the case may be, I will speak to my A.C mechanic in Mumbai and get back to you on the same.
We also offered him that incase of any discrepancy we will make the full payment of Rs.3000/- and settle the matter.
Still Mr.Yogesh was very rude and threatened us saying "Hum dekh lenge."
He also further added that he would barge into our house tomorrow and take away the new A.C.

We from our end, Mr.Bomi F Irani (father) and myself, have always been your valued customers. We have all our home appliances purchased through vijay sales which can be verified by you from your records. We never expected such rude and intolerable behavior from your senior sales personnel Mr.Yogesh adding to which he slammed the phone in mid conversation while talking to a loyal customer.

We request you to kindly look into our above grievance and prompt action from your end will be highly appreciated.

Thanking you,
Torez Bomi Namdaryan.