Otis — Otis lift

Address:

New Delhi, Delhi

This is in regard to otis lift having contract no. 52ns1164.
This lift was installed our premises in march 2014.
We did face a problem from the very beginning with the lift, we had to reset the mcb every time power was restored after a power cut.
We did complain of the same as and when it happened.
Our lift is out of order since friday 6th june 2014.
We did make a call on friday only.
Executives saturday morning and told us the issue was due to voltage fluctuation.
We contacted bses for the same, and it was coordinated between the two then and there and turned out to be no voltage issue.
Its been 5 days otis service men visit for the same, we personally asked them if they still want we can get a voltage stabiliser installed.
We haven't got any solution yet, otis service men come up with a new conclusion every day.
In today's morning visit, they figured it out their is a battery issue. Which they plan to resolve tomorrow

Its become extremely frustrating for us, as it is indefinitely getting postponed.
The only reason for taking otis was quality and service which is turning out to be pathetic.