Overnite Express — No response to emails for refund of deposit paid for B.A

Address:	Thane, Maharashtra, 421001
Website:	www.overnitenet.com

I was the business associate of overnite express Joined the company looking at the web site and by word of mouth of the marketing executives who described it as good company. On joining I came to know that there is no co ordination among themselves, One will blame other for not providing the service No service to customer Used to say that tell us that the customer is new we will track and provide the timely service to new customer to get the business in future from him. which is a totally wrong strategy and parcels booked were taking 10 days to 30 days for reaching the destination which should have reached in 3 days and even next day service parcels were delivered one week later. and it was difficult to trace the parcels also even by the operations staff. There customer service is for name sake it doesnt work For getting the service to get it delivered you have to know the proper way till destination and call at every node to operations staff to forward it further. It is horrible to do this work for each parcel even then number of times they will not be in position to trace your parcel. Looking at worst scene I left the business associate and lost more than 2 lacs and royalty of my customers. and again to get the deposit back they are not even responding to emails even if emails are made to all the responsible officers at overnite no one is ready to answer. Some how the process was completed in Mumbai ro office after long time and they said now we have no issues at all and for further process it is sent to delhi office and they are not responding to my emails also nor the customer care department or any department to whom I have made emails to know the status. I also experienced the people without calibre are at the responsible posts who if will leave the overnite no one in the courier industry will be willing to take them at the same post and salary. Never ever do business with such a company either as business associate nor as customer . I also came to know afterwards from other Business associates of overnite that they also do not give the full load business to overnite due to there poor service and co ordination and transfer the business to other courier companies to get the consignment delivered in time and to make there own customers happy.