Overnite Express — non delivery of article/delay in delivery

Address:

Dimapur, Nagaland

my friend sent me an article from Aligarh, Uttar Pradesh through your overnite express courier on 27-Dec-2013. However the said article with the DNo.[protected] hasnt reached the said destination Dimapur, Nagaland yet. On checking on your overnite express website, it was found out that the article reached Delhi on 28/12/2013 but it was despatched from Delhi to Guwahati only on 04/01/2014. I could not understand the fact that it remain stranded in Delhi for 7 days whereas the article is to be used at a function here in Dimapur on 06-Jan-2014. The issue is of serious concern and your immediate intervention into the matter is urgently required.