[Resolved]  Overnite Express — Non Delivery o[censored]rgent Shipment, No response to requests

Address:

Mumbai City, Maharashtra

I am resorting to this measure after almost two weeks of running around trying to coordinate delivery of my shipment from Bangalore. Shipment number is [protected] The same has been sent to my residence address on the 4th of July in Vashi, Navi Mumbai, where I am unavailable during the days. Due to this, I have written on the overnite website regarding the same providing alternate address and registered my mobile number for tracking. Within two days of this, I have written again on the website requesting for a response. Realizing that the website is a non responsive medium of communication for Overnite, I tried to call their offices where I was pushed from one office to another just to get information about my shipment. Finally get the contact of the Mumbai office[protected] / 01) which is perinially unavailable. I was able to connect with a Ms. Prajakta on mon day 14th July to whom I informed of my situation. She acknowledged the change in address and confirmed that the shipment will be delivered to my office in Cuffe Parade latest by Wednesday. Throughout tuesday the office number[protected] / 01) has been unavailable. On wednesday morning when I finally got across to someone, I had to start from the beginning. I asked for a superior's contact and was informed that a Mr. Gautham Sahani is the person to talk to for this. Though I was unable to get across to him on his direct number[protected] I have been coordinating with him over mail. He sent out a confirmation mail to his team to make delivery to my office. On friday morning when I sent a mail to Mr. Sahani to get information regarding the same, I was informed that the shipment has been returned to Bangalore and I should contact the original dispatcher of the same. This response is completely unacceptable in any scenario. More so when I have been following up every day trying to get delivery because the consignment is o[censored]tmost importance to me. All of my requests have been left unheard and the shipment has been returned to Bangalore now. I am extremely aggravated by the behavior of Overnite regarding my shipment. I have the right to my shipment and while I understand some delays in the same, the situation has gone beyond what is acceptable. I would like to get Overnite to ensure I receive my shipment by monday. I am reachable at ans.b.[protected]@gmail.com