[Resolved]  Oxigen Recharge — Refund for incorrect mobile recharge

Address:Gurgaon, Haryana, 793006
Website:onlinesbi/oxigen

On the 31/08/16 i have recharge my fone no.[protected] for Rs.459 from the oxigen page of onlinesbi website.However due to wrong recharge pack entered (instead of 449 i recharge with 459)therrfore i did not receive the amount.So i recharge again the same day with 449 from the same website and its successful.
So I request you to kindly refund the Rs 459 immediately to avoid inconveniences.
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Oct 6, 2016
Complaint marked as Resolved 
Oxigen Services India customer support has been notified about the posted complaint.
Verified Support
Sep 05, 2016
Oxigen Services India Customer Care's response
Dear Customer,

Greetings from Oxigen Services!

We are pleased to have you as our esteemed customer.

As we unable to find the mai, id for the customer however

We would like to inform you that the the status of the Transaction Id:[protected] was failed due to technical error at operator’s end. Refund will be processed to your bank account within 3 to 5 working days.

Further, we would request you to check with your bank and revert if the same is not credited to your account.
Further, we would like to inform you that if you have any queries, kindly address these to sbi.[protected]@myoxigen.com or call us on our Helpline Number #[protected].

We assure that we will continue to provide you with the services that Oxigen committed to deliver.
Regards,

Ankush
Corporate Operation - Digital Online Business
Oxigen Services India Private Limited, An ISO 9001:2008 certified company ; www.myoxigen.com; www.oxigenwallet.com
Building 94, Sector 32, Institutional Area, Gurgaon, Haryana, India I
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