[Resolved] Oxigen Recharge — Sbi credit card fraud transaction made in oxigen wallet website | |||||
My mother had got a call from a women on 8th April 2016. She has stated that she is calling from SBI Chennai. She has made 6 fraud transactions using my mother's SBI credit card. My mother had not revealed any of the card details during the call instead the lady herself has got the details about the card number, CVV and OTP and has cross checked that the details were correct with my mother. She has done totally 6 transactions worth Rs.12, 000 ( 2000 each ) from our credit card. We had called SBI regarding this issue and we received a transaction dispute email. Transaction 1 -- 08/04/2016 12:39 Amount 2000 Transcation ID [protected] Transaction 2 -- 08/04/2016 12:40 Amount 2000 Transcation ID [protected] Transaction 3 -- 08/04/2016 12:40 Amount 2000 Transcation ID [protected] Transaction 4 -- 08/04/2016 12:41 Amount 2000 Transcation ID [protected] Transaction 5 -- 08/04/2016 12:41 Amount 2000 Transcation ID [protected] Transaction 6 -- 08/04/2016 12:41 Amount 2000 Transcation ID [protected] We got the mail from SBI stating that the transactions are valid ones and liability is with the cardholder in this case. We would like to inform that we had not exposed any of the confidential data with that person via phone. My mother explained this issue with us only after receiving the monthly SBI Credit card statement. We request Oxigen wallet to kindly revert these transactions and return back our payment. We had noticed that these kinds of fraud transactions were made often in the month of April and we could see that many has posted such complaints. We request you to take necessary actions on the group involved in such activities. Please get back to us on this issue and call us to the below number. Nageswaran ([protected]) Email : [protected]@gmail.com Was this information helpful? | |||||
Aug 11, 2016 Complaint marked as Resolved Oxigen Services India customer support has been notified about the posted complaint. Verified Support May 12, 2016 Oxigen Services India Customer Care's response Dear Customer, Greetings from Oxigen and we thank you for using our services! We have shared your issue with the concern team and started working on it immediately. Regards: Feedback Team, Verified Support May 12, 2016 Oxigen Services India Customer Care's response Hi Nageswaran, As stated by SBI the liability is with the card holder. Hence, we can not refund the amount unless your bank sends us charge back for the same. Hence, we request you to contact SBI for further information. Thanks, Oxigen Wallet Verified Support May 13, 2016 Oxigen Services India Customer Care's response Dear Sir/Mam, Thank you for intimating the instance to us. However, we would request you to report the matter to your bank with details for processing this request. We regret the problem faced by you and would like to guide you as follows:- 1. We don't get the details of the Debit Card number from Bank/partner for the transaction. As a result, we cannot fetch transaction details based on Debit Card number. 2. We are also not authorized to authenticate & share any transaction details on the basis on email request from any one, as the identity of credit card/debit card holder rests with the bank. In case of any fraudulent transaction, you need to approach the bank (issuer of Credit Card/debit card) with the transaction details. 3. Bank will forward the suspected transaction to us based on transaction reference number (which we can identify in our system for extracting information) for further details which will provided to bank by us. Any information related to the transaction will be provided by the bank to you, since bank is the authority to identify and authenticate you as genuine owner/user of the card. 4. Apart from that we advise you to file a report with cybercrime cells in your area. We are enclosing details of these for different locations from where you'll get further assistance in resolution the issue. Please log on to http://infosecawareness.in/cyber-crime-cells-in-india Thanks & Regards Team Oxigen Verified Support May 18, 2016 Oxigen Services India Customer Care's response Hi, Thank you for writing to us. We apologize for any inconvenience caused to you. We understand that you did not received refund for your failed transaction. We will ensure that your issue is resolved at the earliest. Please send the transaction details to [protected]@oxigenwallet.com. We are eagerly awaiting your reply. If you have any further concern, please let us know. Thanks, Oxigen Wallet Verified Support May 31, 2016 Oxigen Services India Customer Care's response Hi Mansingh, Thank you for writing to us. We apologize for the inconvenience caused to you. We will ensure that your issue is resolved at the earliest. Please send the transaction details to sbi.[protected]@myoxigen.com. We are eagerly awaiting your reply. Please let us know, if you have any further concern. Thanks, Oxigen Wallet | |||||
 7 Comments | |||||
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muze cheet kiya gaya he 3/9/2014 ko 2020/- rs.ka debit transction hua ...kuch kiye bina..so plz back to y amount 2020/-rs..contact me [protected]Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Plot No. 94, Institutional Area, Sector 32, Gurgaon, Haryana, India - 122001
Thank for your guidance.
I had called Oxigen Services Customer care support yesterday 15th May 2016) to know ho should this issue be taken further.
Based on the customer care guidance and as mentioned by your team previously, we have registered private complaint on Cyber Cell website (http://cybercrimecomplaints.com/) with all the details about the fraudulent transactions. We believe that they will contact Oxigen Services based on the information provided.
We are also writing an email to SBI about my complaint in Consumer complaints and Cyber cell websites and also will be intimating about the Support from Oxigen services customer care.
Based upon the information provided by us please do the needful and pave a way to avoid such issues in the future.
Regards,
Nageswaran