[Resolved] Oxigen Wallet — Recharged in wrong instead of showing in wallet | |||
Sir I have recharged my Vodafone gujarat number [protected] from oxygen wallet. the plan was shows that Get 1GB 3g in Rs. 255. but I have received 500 free minutes. while contacting oxygen they replied contact Vodafone. while contacting Vodafone they replied they had not launched plan 1GB 3g in Rs. 255. but this plan shows on oxygen wallet. I have also launched complaints in oxygen care with ticket 204913 but they are replying rudely. wallet company is responsible for providing what shows in wallet. kindly launch my complaint and give me justice. Was this information helpful? | |||
Aug 10, 2016 Complaint marked as Resolved Oxigen Services India customer support has been notified about the posted complaint. Verified Support May 14, 2016 Oxigen Services India Customer Care's response Dear Customer, Greetings from Oxigen and we thank you for using our services! We have shared your issue with the concern team and started working on it immediately. Regards: Feedback Team. Verified Support May 16, 2016 Oxigen Services India Customer Care's response Hi Sudhir, Thank you for contacting us. It is clearly mentioned below the recharge plans that you need to contact your operator before proceeding to recharge. Please check the screenshot you have sent carefully. Please let us know, if you have any further concern. Thanks, Oxigen Wallet Verified Support May 17, 2016 Oxigen Services India Customer Care's response Hi Sudhir, Thank you for your reply. We value you as a customer and it is our duty to resolve your issue on priority. We have refunded Rs 255 into your Oxigen Wallet, please check. Hope this helps. If you have any further query, please let us know. Thanks, Oxigen Wallet Verified Support May 18, 2016 Oxigen Services India Customer Care's response Hi Kumar, Thank you for writing to us. We apologize for the inconvenience caused to you. Please provide the transaction details to our Customer Engagement Center at[protected]. One of our representatives will assist you. If you have any further concern, please let us know. Thanks, Oxigen Wallet Verified Support May 31, 2016 Oxigen Services India Customer Care's response Hi Naizam, Thank you for writing to us. We apologize for the inconvenience caused to you. Please send the transaction details to sbi.[protected]@myoxigen.com. We are eagerly awaiting your reply. If you have any further concern, please let us know. Thanks, Oxigen Wallet | |||
 5 Comments | |||
Comments
nothing to rate because my Complaint is not solved. refund money which I lostu
Reply
It's not over yet. everytime customer can't check with operator. and wallet shows only that plans which can be used for all. I want my money back which I lost. check with other wallets who are providing recharge facility. wallets can not run with this type of facilities and rude answer.
Oximall — Mobile recharge
recharge nahi hua tr id ref no IG0AYDPBE6 MOBILE NO [protected] RS 10loss payment on online recharge
On[protected].19 am I would recharge my idea number [protected] throug oxigen via sbi online banking... Amount debit on my account and no get my number..transaction ref no. IHO8582088.. Kindly need the solution..Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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+91 12 4677 3377 [Customer Care]
+91 12 0719 1010 [OxigenWallet]
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