[Resolved] Oyo Rooms — Booking cancellation & refund

prite67

from Pune, Maharashtra

Address:

122001

I have booked a room at some hotel through Oyo rooms.
Booking id AUYJ9563

Now they have a policy to give 100% refund in case cancellation is done within 24 hr window before checking time.

But in my case the booking itself is done in that window.
So as per this fraudulent policy I am not entitled to cancel & get refund. Even if I cancelled it within just 3 hrs of booking.

They should refund the money as this policy is fundamentally wrong

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Jan 23, 2016

Complaint marked as Resolved

The very next day their customer care executive contacted & refunded the money in next 3 hour. Satisfied with the resolution

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2016

OYO Rooms Customer Care's response Dear Guest, We apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will soon get in touch with you. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO