[Resolved] Oyo Rooms — Booking confirmed, payment done - rooms not available

Sourab127

from Mumbai, Maharashtra

Website:

Oyo app

I made a booking at miramar oyo room. Bookingid - gjmt0516 as always paid the advance amount, on reaching the property i was told room is not available.
On talking to customer care i was told that now i cant cancel the booking as it is non refundable and they will book another room somewhere nearby, not able to understand did i book room as per my comfort or oyo's comfort. Had a lot of work to do which i am unable to because of this stupidity.

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Jun 6, 2016

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

May 06, 2016

OYO Rooms Customer Care's response Dear Sourab, We are extremely sorry for the trouble you had to go through. We believe our guest support team had contacted you regarding the issue and discussed your concern. Also, we have processed the refund and we will surely work on your feedback. Appreciate your patience and understanding in this regard. Regards Team OYO