[Resolved] Oyo Rooms — Cancellation refund - cheating | |||||
Complain regarding oyo rooms site. Booked 5 rooms in srinagar on 04-june-16 for 01-jul-16 to 04-jul-16 with reference number trgm9387 with amount 38685 paid. During booking they have informed terms as free cancellation policy. However once i cancelled booking on 05-june-16 just day after booking they have deducted 50% of the amount. Site is full of bugs like it did not even given warning that it will deduct 50%, shows some rooms without proper hotel information and provide another room, cancellation policy gets informed to customer after booking. Completely cheating customer without proper information. They have deducted about 20000 rupees in matter of few hours. Kindly help I do have screen shot and call with customer care recorded which can be submitted to court. Was this information helpful? | |||||
Jul 13, 2016 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Jun 09, 2016 OYO Rooms Customer Care's response Dear Guest,
This is not something we like to hear from any of our guests. We regret the inconvenience caused. Please allow us some time, our team shall work on it and we shall get back to you with an update asap.
Team OYO
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We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.
Regards
Team OYO